Bishop's — Local services in Perry

Let me start off by saying that this store is packed with an overwhelming amount of options to meet every yard need you may have. Don't let its outside appearance fool you.

We purchased a riding lawnmower with a 54" deck during our very first visit to the store. It took just over 4 weeks to get the mower delivered, which was significantly longer than expected as we were told we'd have the mower within 5 days, but the delivery was done at no extra charge.

When our mower arrived, we noticed it had several dings, dents, scuffs, and rust spots on its left side. While I am aware the damage was likely done during the original shipment, we felt it was in unsatisfactory condition for the price paid and asked for a replacement. Joel quickly sent Bob out to retrieve the mower he had just delivered and left us with the promise of returning later that evening with another mower. Bob never returned and Joel never called us with an update or proposed resolution.

We remained patient and finally, 3 weeks after the damaged mower was picked up and 7 full weeks after our initial purchase, we got a call explaining that the mower had been repaired and was ready to be delivered again. This time it arrived in perfect condition, which we were very satisfied with.

Our main complaint with Bishop's is the extreme lack of communication. We felt like we were left in the dark a lot. The first time was waiting for the orginal delivery and the second time was after our mower was returned due to damage. We had no idea what was going on either time.

To end on a positive note, I will say that no matter how frustrated or overwhelmed Joel may have been [ I am sure being a business owner comes with it's fair share of stress], he was never rude to us. In fact, he always sounded upbeat anytime we interacted with him. And while it may have taken significantly longer than orginally anticipated to recieve our mower, we are satisfied with the repairs that were done to bring the mower back up to...

I looked at and was sold was a brand-new riding mower. I didn't get to start it up at the store, but from what I saw, it looked good. Finally got it delivered to me and I am convinced the mower I saw in person and purchased is not the one I received. The mower that was delivered to me came filthy, dented, had rust starting in the dented area, came to me with 86 hours on it, AND it somehow already had a bad clutch which was repaired for me under warranty by Cotton's in Lawrence. I'll never be back and never recommend this place. I happened to talk to my neighbor about my experience here and he said he hasn't shopped here since the son took over. I can see why. Just wish I had talked to him before spending...

I won't be going back to Bishop's again, Joel is a nice guy but he doesn't practice what he preaches. I have a Stihl string trimmer that was in and out of Bishop's twice over a period of two years. It NEVER ran well after getting it back, I had all but given up on it but gave it one more shot and went to TARWATER'S. Those folks told me all the carb parts ( that were replaced twice by Bishop's) were cheap CHINESE knockoffs from Bezos and his cronies. It seems that Joel is on the radio talking about buying quality and not wasting time, but he wasted my time by NOT using genuine...