Grainger Industrial Supply — Local services in Perrysburg

Multiple attempts to speak with a specific store. The call was routed to a central call center. We were told a pair of work boots would be available for pick up on 10-18-17 after 1:00 pm. When the boots were ordered, I asked specifically for a purchase order, and she said they would just use my husband's name Before we drove to pick up the boots, I decided to call the store...which went to the call center again. They asked for the purchase order number, and I replied I was told they were just using my husband's name. He said they were not able to look it up without the number. 20 minutes later, they located the boots, and could only say they were to be delivered today. My husband called as well, he got a call center in a different state. Just glad we didn't drive over to pick up the boots that are not there. Very poor customer service, and not our first rodeo with the company. That's why I knew we needed a purchase order number to track. Small stuff, but very...

i was looking for 2'' electrical panel cover screws after being on the phone for twenty minutes and speaking with three people i finally got threw to their electrical department and guess what they didnt have what i needed. on top of that the guy claimed they didnt make those screws. what a waste of time just for that when i called MICK ELECTRIC and was on the phone for not even five minutes and guess what they knew what i was talking about and they had what i needed with zero frustration. if your going to sell specialty parts them hire some people knowledgeable people instead of wasting...

Good for some items that are hard to find in your typical hardware store. Prices are on the high side but that is to be expected, on the plus side most items that are not in stock they can have the next day at no charge. There hours are a bit odd even in the construction industry closing at 4 is a bit early. Also as others mentioned its very obnoxious that they put you to a call center instead of letting you call the local store, which is why I gave them a 4...