Frankford Candy LLC — Local services in Philadelphia

I bought a bag of sour patch marshmallows to try. Unfortunately, didn't like them. Took them back to Walmart to get a refund or store credit. They said I could only exchange them for the exact same thing. Seriously?! Why would I exchange them for the exact same thing that I didn't like to begin with? So, I contacted Frankford candy company. Was unable to reach an actual human on the phone. I left a message and waited over a week for a reply. No one contacted me. I waited a short time and called a second time. Left a detailed message again regarding the product that I bought. 2 to 3 weeks went by and still no reply back from them. I then called a third time, leaving another message that I would no longer purchase candy from their company. They have poor communication and customer service. It would be nice to talk to an actual human. If you read down the list of other reviews, you'll see they usually only respond to people that have left them good reviews and for the people that give them a bad review, they have no response! Interesting don't you think? I wouldn't recommend this candy...

So if there was a choice to leave a negative star I would. They license through peeps and the peeps company is super nice. My daughter got a peeps bunny tube topper from and Easter egg hunt and she is allergic to bananas so we are very careful about checking ingredients before she eats anything. Well the product didn’t have the right ingredients on it and she ended up having an allergic reaction that caused her throat to be itchy and scratchy. I then ended up taking her to the doctor and they prescribed her with and epi pen. Because of the allergic reaction to the candy. So I decided to call this company and I spoke with a Karen Johnson and she was so rude and yelling at me on the phone I was just trying to let her company know that they didn’t put the ingredients on the tube and my daughter had an allergic reaction. I would have never thought they would have acted the way they did. I will never buy...

We ordered some products from Frankford Candy for Easter and our kids LOVED it! They had crabby patties candy and thought it was fun and tasty. We also ordered a bag of prefilled candy eggs and this was a life saver for any busy parent! I had a ton of prefilled candy eggs for their baskets and an Easter Egg Hunt!! The prefilled eggs also had a ton of different characters which was great because kids love anything with characters on it. Another product we purchased is a really cool Oreo cup that the kids can stack Oreo's on the side and use it for dipping the cookies in milk. This is a movie night favorite now in our house! I was very satisfied with the customer service, shipping, and experience over all. I look forward to ordering more products...