Love And Hair Peace — Local services in Philadelphia

Such a terrible and truly heartbreaking experience. I was a customer for over a year for treatment for Trichotillomania. I am from southern Ohio and drove to Philly every 8 weeks just for my appointments because I had been so happy with my results and it is a uniquely specialized salon for what I needed. My hair was starting to grow back for the first time in 15 years. I only had a few more months with my hair piece and I was so excited. One day in January we had an unexpected snow and ice storm which is of course out of my control. I started the drive to Philly but it was too dangerous and my car is not four wheel drive. I immediately texted the salon owner to apologize and informed her of the situation and that I needed to reschedule. I was fully prepared to pay the cancellation fee as I knew it was an inconvenience but it was not worth my safety as the drive is quite dangerous in poor weather conditions as I am driving through the Appalachian Mountains in high altitudes, high winds, and mountainous terrain. She snapped at me and questioned me about the conditions of the roads, quite accusatory like I was lying. She said “the roads will be fine in the afternoon don’t you think?” which didn’t make any sense because I had to drive 6 and a half hours from Ohio which I had mentioned multiple times. I didn’t have the luxury of waiting until the afternoon. I made it very clear from my consultation that I would be traveling from Ohio for each appointment and they said that wouldn’t be a problem and they had people fly and drive from all over the country for appointments. I had never missed an appointment, always came on time, and was always respectful and kind to everyone there. I was always patient even if they were running hours behind and never complained. She even made a comment about how cancellations during Covid affected her business, as if I had anything to do with the pandemic. It was inappropriate and felt like guilt tripping me to come to an appointment that I didn’t feel safe driving to. Everyone has been affected by the pandemic which I understand personally as my family runs a small business too, however I didn’t deserve to have frustrations with the pandemic to be taken out on me. I have no idea why I was treated this way. It made me so upset that I didn’t feel comfortable or welcome to go back and finish treatment. I spend well over 10,000 dollars on appointments and the hair piece, tipped 25% on everything, spent over a hundred hours of drive time, not to mention the hotels, gas and other expenses it took to drive there, all for nothing. My hair piece of course fell out without the maintenance I needed and I have since pulled out all of my hair. As a salon that focuses so much on making people feel comfortable and showing compassion as they are working with sensitive issues, I expected better. The whole situation deeply affected my mental health. I will never financially recover and will never be able to afford any other services from another salon. I was afraid to share my experience for several months in fear further unnecessary backlash, but I never received an apology and I, and certainly no one else, deserves to be...

I have been suffering from trichotillomania (hair pulling) for about 15 years. It was a miracle in and of itself to find a salon that specializes in hair restoration for clients who suffer from trichotillomania as well as those who suffer from alopecia or who are going through chemotherapy. It was even more of a miracle to be treated like someone who is struggling with a disorder, and not someone who is merely identified or categorized by it.

I have been a client of Cassie's for nearly 10 years, when she started to create and build a business of her own. She and her team are discreet, polite, determined, understanding, trained, and qualified stylists and technicians. Cassie has attended and spoken at trich conferences and has received multiple awards for her specializing in hair restoration. Suffering from a disorder like trich, where you are the sole responsible party for the destructive behavior that you should, as many say, "just be able to stop" is infuriating, depressing, and exhausting. I've gone through good weeks and bad, and I've gone through good years and bad ones. Cassie has helped me navigate various potential solutions for all states of my hair during the past 10 years, and not once, ever, have I been judged for a "relapse".

Love and Hair Peace is a clean and welcoming salon. Each client has their own hair box that is labeled and stored. All employees assist with cleaning, and I see someone cleaning sinks, the floor, products and doing laundry every time I go in. Cassie even set up a private area of the salon for consultations and for clients who would like more privacy.

I have been treated with nothing more than the utmost respect and professionalism when I go into Love and Hair Peace. And although I hope to one day overcome, or at least become better with my hair pulling episodes, I know I'll continue to come here even if it's not for a hair restoration appointment and simply a hair cut :]

10/10,...

They should change the name to Gaslight Salon. After sending an online request that had been unanswered for days, I called the salon to follow up about my request for bridal hair. I got a call back a few days later on 2/10 from the owner, Cassie who said she had been on vacation and that she had several employees out with COVID so she hadn't been able to get in touch. I asked several questions about the process for having my hair done on-site for my wedding in November. Cassie went over al the details of the process. We spent 11 minutes on the phone and she answered many questions while I took notes. She said that there would be a travel fee, but that she would only charge the cost of gas, tolls. I asked for a quote in which she said my Mom and I would have to come into the salon to get an accurate quote, and that we can order more hair if needed. I asked what the timeline should look like and when we should come in to do this. She suggested we do this at the end of the summer, a few months before the wedding. I decided to follow up to ask some questions, and see if I could visit sooner rather than later. I texted the text line in which I got a response that they no longer do event hair. I shared that I had spoken with the owner and we had a very different conversation, so I asked for some clarification. I heard back from them the following day in which they stated I "must have had them confused with another salon because they don't do wedding hair." I let them know I was not confused and sent them the record of my phone conversation on 2/10 with Cassie. They did nothing to make things right, just offered an appointment for extension, yeah right. I'm so glad I didn't wait until the end of summer to find out I'd have to start looking for a hair stylist then!! If you chose to do business with these folks make sure to get things in writing from as they are very unorganized and the...