Asiana Market — Local services in Phoenix

September 12, 2020: I have been a good customer of this store for over 10 years. On September 12th I was in the store with my thermal grocery bag. I always bring it to the store. A male manager or owner racially profiled me asking what was the bag for and what was in it. I was quite offended because I am a neighborhood guy who walks to the store and well known. When he realized how upset I was regarding his insinuation he backed off and went about his business. I complained to the manager who told me next time not to bring my bag and use a cart. I don't like carts because of the coronavirus and again I walk to the store. I left the item's I was going to purchase with the cashier and left the store. I later called and spoke to the manager who refused to give me the name of the owner. I will never shop there again. This was not the first time that I have felt racially profiled in the store. Whenever I ask for assistance management acts as though I am irritating them. Really rude. They actually partially ignore me. This occurence just verified my suspicions. I am seeking legal advice at this time.

January 7, 2020: I purchased from the frozen meat section a package that was labeled Lamb shoulder B/L. Now I am a professional cook and to me B/L means boneless. I made a stew out of the meat and found it was not boneless but actually every cut had a bone. Nearly broke a tooth. When I approached the manager about this the next time I was in the store she just laughed at me. I feel I should receive some sort of compensation for the faulty...

I enjoy walking through the store. Most times I have no idea what I'm looking at BUT that is to be expected. Only a few minutes from our house, our go to when looking for fresh Ramen or Yaki Soba noodles as well as produce for stir-frys ect. Only negative (for lack of a better word) is it is hard to find an employee when you have a question. My last 2 visits I had the same cashier and both times she completely ignored us and was having a casual conversation with the only other cashier who was on the other isle (Absolutely NOT digging on teenagers (Age means nothing...your age does NOT dictate nor define your work ethic & character!!!) simply sharing my experience, both were teenagers. Both times she rang us up without any acknowledgement. Literally none! Lol No greeting, no total, no bye or get the hell outta here 😉 Nothing! Her ability to multi-task by continuing her conversation with her coworker, ringing & bagging our groceries, all while ignoring our existence was admirable 😎 I'm being facetious & mean no ill will. Although we only shop here every few months, I really enjoy & appreciate the different cultural experience this market brings 👌 ALSO this Asian market offers MUCH more than most realize. They have several isles dedicated to other countries & their products. I recommend checking them out if your...

Please change the guy who is attending calls (date:22July2023 1:11pm) he is rude, careless and doesn't want to help. So better get worthy employees who are good at customer service. He disconnects call abruptly, and just picks call and doesn't talk. If we ask his name he disconnects call. It's 1 star only because of this employee. So Owner of this shop please look at your employees attitude before hiring!

To your RESPONSE : If you don't have the civility to even listen to customer query, please take off the number from Online. I stay 20miles away from your store and have been visiting your store from past 8 years. Do learn to respect patron and be polite to customers than being arrogant and disrespectful. The person didn't show even 0.00001% of helping nature that you trying to potray here. Hey Mr! it's your responsibility to assign appropriate individual in the customer service to help address customer queries. If you are the one who spoke to me and now defending your act through your absurd response in the name of so called owner, which I think is true then it's a "DISGRACE". I wish you would have spent the same amount of time in answering my query on phone you would have won many more customers and me. You have lost a valuable customer and will soon...