Dutch Bros Coffee — Restaurant in Phoenix

I love Dutch Bros but this location overall is a let down. Most of the time the drinks are not made correctly and it’s frustrating so I rather go to the location by bell and 7th Ave. Today I went to this location because it was on the way to my destination and thought I would gamble to see if they can make a drink correctly. Surprisingly, the drinks I got were actually good! So good job guys. What caused me to actually make this review was the service I received. I always use my app to order. It’s convenient, I can customize my drink how I want, and it’s easy to pay. I ordered on my app and arrived at their location about 2 minutes after I ordered. The barista that was outside taking orders was nice and told me to that I’m okay to pull forward to the window, once I get there the barista at the window looked upset and told me that next time I order on the app to set the time on the app to follow it because I am 7 minutes early. She said it kind of rude. Yes, I was early but idk what the lines look like and I should have known that this location wouldn’t have a line because it never does. Regardless, if I am 7 minutes early and the drinks weren’t ready I would be happy to wait. Also, what’s the difference from me ordering in the app to ordering in person? Had I ordered with the barista outside the order would have been ready at about the same time. She was clearly bothered and upset that I was early to get my order when there was literally one other car in the drive thru and she was so...

Let me start this by saying I am a huge Dutch lover, have collected stickers like pokemon for years. This location since opening has never consistently gotten my drinks right. I sent my husband to get coffee first thing in the morning since it was sticker day. I asked for a large hot americano (plain, black coffee), with the white coffee beans. He brought home what order, I do not know, some sugary concoction with steamed milk and syrups. I cannot drive as I am on a medical exemption and he had to leave for work, so I drank the 600 calorie drink I didn't ask for.

I most often ask for a black cold brew, iced, with the Irish cream syrup half sweet, no cream or milk. They hand it to me with milk it in every... single... time. The items are not half sweet either, half the time. This is frustrating, as I log my macros and calories diligently and this is meant to be an occasional treat. It's a good thing I don't have allergies!

It's really disappointing that this location seems to lack complete quality control, training or any oversight. I understand this seems very "first world problems" to complain about a coffee chain not providing consistent service, however I shop at Dutch because I 1)enjoy their beans and brew, especially the cold brew and 2) I monetarily want to support a corporation who's philanthropic efforts and values align with mine.

I'll continue to do so, just apparently not at...

I come here damn near every day, been coming to this specific location since it opened. Not ONCE have I ever dealt with an employee who seemed to hate their job as much as I did today. Whoever is doing the walk up window at 7:25am on 10/16/24 needs to be retrained in customer service because what she gave is anything but that. Every other person there I have had a GREAT experience with. Everyone else actually wants to have a conversation, but not this chick, she just wanted to get you in and out. (There was no one behind me and I was a mobile order) I asked for 3 pup cups on top of that. So in total 4 items, tell me why she put the 3 pup cups on the window and just stared at me, didn’t even offer me a drink carrier like everyone else would instead I had to ask for one. Didn’t tell me to have a good day until I told her she seems like she hates her job and shouldn’t be working here if this is how miserable she’d be. I come here to help my day because of the positive vibe yall portray, looks like yall are loosing that vibe which will cause me to take my money to a business with...