HonorHealth Medical Group - Saguaro - Primary Care — Local services in Phoenix

I rarely write reviews, let alone 1 star, but when a company has a policy that is SO stupid, I'm going to complain about it.

My 92 yr old mother sees a doctor at Honor Health on Tatum. He's AMAZING! Even with this issue, we're going to stay because of him.

But - as my mother's caretaker I pretty much handle everything other than when the doctor is talking to my mother. She has no email, no cell phone... nothing. She's 92.

And as anyone who goes to a doctor reguarly knows, they all now just really push folks to use their "Portal" to set up appointments, check medications, and a ton of other stuff. They don't want you to call them - use the computer. I get it.

So I set up the portal for my mother and it's allowed me to make sure I know when her upcoming appointments are, check on her medications, ask for refills, etc. I've even sent messages directly to the Doc.

Until...out of the blue they said I can't use my mother's portal because I didn't fill out a specific "Proxy" form. Fine - no problem. I filled it out and dropped it off in person, and then sent a message to the doctor a question about a medication. Also, just to be clear, I'm already set up to call on her behalf, get reminders about her appoints on MY phone, etc. You do all that when she first comes in. Anyone who takes care of a parent knows the drill.

So after I sent the doctor a message, I received a message back from the office manager that I STILL couldn't send a message to the doctor (regarding my mother - his patient) and instead I needed to set up MY OWN portal account. Mind you - I don't go to this facility for anything. They are not my doctor for anything. But I guess the rules are that I need to set up a portal for myself to send any messages to the doctor on behalf of my mother.

This is nuts.

Honor Health, if this is in fact a real rule, shame on you. I have Power of Attorney, gave you all the forms to have access, and communicate on her behalf, filled out your proxy form... and I have to create my own portal now? This rule was explained to me by a Cynthia O from that location if by chance this is NOT a rule and she's mistaken.

No...that's nuts. Taking care of parents and kids at the same time - just no time...

I am not someone to complain..but it was suggested by the HonorHealth location that I use typically that I use Saugaro’s lab for blood work as it is close to home. The FIRST experience I ever had 3 months ago resulted in the tech lecturing me on the nerve I had to come to this location versus my usual doctor’s office (which doesn’t have a lab) as she was busy. Shrugged it off and apologized as everyone has a bad day. Left with bruising and swelling after she did not push in the needle far enough and decided to jab it in real quick.

Came back for another test had a pleasant experience with NO swelling from another gal.

The off and on experiences seemed to be the norm around this experience. Seriously, it’s tiring.

Today, I showed up and witnessed a very rude woman who seemed to not understand what the fellow at the lab counter was telling her. Poor guy was extremely frustrated. Understandable as the woman was extremely rude. There then seemed to be a yelling match between him and another coworker (woman who took my blood).

It got so loud that another woman who worked there across the call came out to get in the middle of it and told them how rude it was that we could hear them and apologized, once again these things happen so I didn’t think too much of it. Once again, everybody has an off day.

The woman who drew my blood was extremely friendly despite her obvious frustrations from earlier with her coworker, but (unfortunately there’s a but) upon injecting the needle she missed my vain. And wiggled the needle around until she hit it and requested I continued to hold a fist.

The second she finished I knew that I would be sore as I tensed from making the fist.

About 15 minutes later I took off the bandage and noticed a larger amount of blood than usual. And it looked as if there was a quarter bubbled under my skin from where she injected the needle.

I can hardly bend or straighten my arm it hurts that bad.

I can understand that a clinic can have an off day, especially when busy, but after all of these experiences I’d rather drive completely out of the way than continue to be part of such awful hits and misses. My poor veins cannot...

I have been a long time patient of Saguaro Health Care. Dr Rada was my physician until his retirement and then I was transferred to Dr. Berkowitcz. I chose to stay with Saguaro when he left the practice and was assigned to Dr Kim. In order to renew my medications I had an initial Video visit with her And she told me she did not prescribe one of my medications. I was taking klonopin for anxiety . It was prescribed for me Originally by doctor Rada and was continued by doctor Berkowitz. After the death of my husband doctor Berkowitz also prescribed a very mild low dose antidepressant and I have been doing well on It. I have always done well On a low dosage of klonopin And it has manage my symptoms beautifully. During my discussion with doctor Kim I reiterated many times that I was very satisfied and had no side effects from the klonopin She asked me more than once if I knew there was a difference between depression and anxiety. Since I have been in RMA I worked in the medical field for 40 years, I replied yes I Definitely know the difference. Suffer from anxiety When I wake up at night and cannot get back to sleep. She still refused to give me the klonopin And I Agreed to start the new medication. After I picked it up I looked it up online 2 Determine If this was the right medication for me. In every article that I read, it referred to The new medication as being for depression and as a sleeping aid. Never wasn't referred to as an anxiety medication.I ended up paying for a medication I cannot return andI will not take. I have called the practice and asked me transfer to a doctor who had an open mind about klonopin. Doctor Kim told me there was a concern about klonopin being Habit Forming. This was just before she told me I would have to take the new medication every day forever. I failed to see the difference. I was very very unhappy with Let's fix what isn't broken attitude I have no confidence in remaining in her care. I have since called and talk to her assistant Darwin Who has scheduled me for evaluation by another Physician. If I cannot resolve this problem within the Saguaro group, I will have to transfer my care elsewhere....