Mountain Brothers General Store — Local services in Pigeon Forge

Stopped in here on our family Vacation. Multifamily going in to by toys and snacks for the kids. Walked around for about 10 minutes and a few the the kids found toys they were going to by, parents standing by. When this lady came walking by and very rudley said 'excuse me', we stepped out of the way and she walked over to one of our children, only four years old mind you, and snatched a toy right out of his hands. And went to walk away when i confronted her and very nicley but very sternly told her 'excuse me, we dont do that. You do NOT pur your hands on someone elses child'. She made the excuse she didnt want him to hit anyone with it. NO excuse lady. It was a helicopter propeller hand toy, so even if the child was waiving it around it wouldnt have hurt anyone. Which he was not, legit just holding it. Very livid, and walked out. Family followed. So needless to say they lost our buisness off 100+$. And customers for life. Very unacceptable! The business owners need to take a look at who they have working for them. And if they accept this behavior, shame on them. My child was not in the wrong, no grown woman should ever act like this toward childen. Do not see how the are in a business and treat their customers like this. Will not be returning to this store again. Shame on them. If i could they would...

Mountain Brothers General Store is a hidden gem nestled amidst picturesque mountains. From the moment I stepped inside, I was captivated by its rustic charm and warm ambiance. The store offers a wide variety of products, from local artisan crafts to outdoor gear, ensuring there's something for everyone.

The staff at Mountain Brothers General Store was incredibly friendly and knowledgeable. They went above and beyond to assist me in finding the perfect hiking essentials and even recommended some fantastic trails in the area. Their expertise and genuine passion for the outdoors truly added to the overall experience.

What makes this store truly special is its breathtaking location. Situated in the heart of the mountains, you can enjoy stunning panoramic views while browsing through their well-curated selection. It's a treat for both nature lovers and shopping enthusiasts.

Additionally, the store has convenient parking and is easily accessible. The atmosphere inside is cozy and inviting, making it a great place to escape the hustle and bustle of daily life. Whether you're a local or a tourist, Mountain Brothers General Store is definitely worth a visit.

I highly recommend stopping by this charming store for a memorable shopping experience amidst the...

BUYER BEWARE!! Staff has extremely poor customer service skills and is beyond disrespectful. Fell in love with an item, but sadly it was damaged. Asked staff if they had anymore, but sadly they did not. Majority of stores are very respectful to customers when asking if they offer damage discounts… HOWEVER this is NOT that kind of store!! They told me “This is not a flea market and out of the many people asking for discounts on their DAMAGED items, if they gave them all discounts then they’d be broke” So apparently they have tons of issues of having items damaged or broken and still trying to sell for Full Retail Prices!! They also informed me that “If I won’t buy it, someone else will” Expect to be completely disrespected and belittled the entire time your there even after putting the damaged item back!! I was taunted by staff with multiple disrespectful comments the entire time I was there with my family simply trying to enjoy our time in Townsend! I highly recommend you visit one of the other local shops in the area where the staff is actually friendly and has a store that isn’t constantly plagued with broken and...