Pilot Mechanical Inc — Local services in Pilot Mountain

They have been doing the maintenance on my Heat Pump for many years and when we finally finished converting our screen room into a sunroom, I called them about extending the vents to heat and cool that space. Owen told me that they could do what we wanted but it would be easier and cheaper to install a mini-splitter. Within a few weeks we now have a comfortable space with the entire system linked to wifi and Alexa. I haven't touched a thermostat since it was installed and I am the type who keeps cranking up the a/c when my hubs isn't looking. You really can't beat Pilot Mechanical for fast, honest, reliable service. Rather than just do a job for the money, they tell you how you can do something different to save money. During the mini-split job, I got to meet the owner, Jon -unlike many people who've been in business a while, he's not burned out and actually cares about his employees and how they treat the customer. I have no complaints with them, I wish more local businesses were more like these people! Even the county inspector said they always...

LOOK NO FURTHER if you are in Pilot Mechanical's service area. Call them first and confirm because their customer service is second to none. I had a minisplit ductless system installed and several services since (including major repairs and WIFI thermostat upgrades) and their prices are fabulous but better yet their customer service simply rocks.

A year later my 2nd floor heat pump developed a terminal failure - we had been fighting reliability for 3 years. I was so glad to see that Pilot Mechanical offers state of the art minisplit systems with air handlers! Their team evaluated my system from scratch and determined 5 of 9 supply vents needed increased capacity for proper airflow. They installed the new unit and replaced everything including lineset. The workmanship was top notch and I remain a dedicated customer. This is your HVAC company, northern...

1st time customer here!! I am extremely impressed with Pilot Mechanical! After being completely without air for 2 days (in JULY), initially having a different company come out to diagnose and complete the repair and being completely underwhelmed by their assessment, I called Pilot Mechanical at 3:00 pm. They called me back to tell me that one of their technicians would stop by on his way home. 20 minutes later, Rodney showed up. 15 minutes after that, I had air conditioning!! Thank you again Rodney!! Our problem isn’t yet “fixed”, but Rodney was able to put a band aid on it while we work with them to determine if it would be better to repair or replace our current system (it’s 24 years old 😬). So thankful for their professionalism and willingness to put their customers first!! They will definitely have all our business (and any referrals)...