Bob's Furniture Piscataway — Local services in Piscataway Township

I’m really disappointed with my experience. My rug finally arrived after four weeks, and when I called to confirm pickup, no one told me I needed a physical photo ID. I drove 45 minutes to the store with my order form and digital driver’s license, only to be told they couldn’t verify me.

Even though my address and phone number were on the order form, they refused to check or confirm them. I spoke with both the manager and senior manager, but they were completely inflexible—stuck to an old-school process that doesn’t make sense today. Very frustrating experience for a simple pickup! Even law enforcement, hospitals, doctors’ offices, and banks now accept digital photo identification. It’s disappointing that Bob’s Furniture delivery facility cannot adapt to this simple, modern process. Because of this...

Terrible experience, first time buyer and no more. Purchased a piece of furniture and paid extra for white glove. No management to speak to, address was inputted incorrectly in the system. We called to tell them and they did not notify the driver. Driver calls and we tell him where to go and he says it’s too far. We call and speak to someone for 45 mins, wasted my time at work and my husband who took the day off to retrieve the delivery. To them say that we can’t get until 5 days later because they messed up. Where did customer service go? No one is willing to help you. They throw you back and forth and feed you multiple...

Terrible experience, first time buyer and no more. Purchased a piece of furniture and paid extra for white glove. No management to speak to, address was inputted incorrectly in the system. We called to tell them and they did not notify the driver. Driver calls and we tell him where to go and he says it’s too far. We call and speak to someone for 45 mins, To them say that we can’t get until 5 days later because they messed up. Where did customer service go? No one is willing to help you. They throw you back and forth and feed you multiple...