I would give it a minus 5 if I could.. We booked this cabin for 3 days, May 27th-29th. The cabin was advertised as secluded with an outside deck and hot tub. When we arrived it was a cabin with no access to the back of the cabin, or property that would have overlooked the mountain view. Instead, it had a bathtub in the living room and a mirrored wall. The only view was of 2 other cabins and a black top driveway in the front. The other two cabins were so close that it was difficult to park three vehicles in front of all three.
After proceeding to look over the cabin the immediate appearance of old, dirty, greasy and overall run-down, everything from the carpet, furniture, kitchen appliances, and flooring was visibly apparent. We climbed the stairs to the overhead loft where the bedroom was located and found the same circumstances. We then pulled the bedding back and found what appeared to be bed bugs and stains that looked like dried blood on the mattress and box springs. We then went to look at the bathroom which was just as bad and had something black running down the wall from the mirror, bugs in the tub and rust around the fixtures. The front of the cabin was green with mold or algae growing on the porch banisters.
We left the cabin immediately and returned to the office a couple of miles away, and asked for a refund of our money. We were immediately told “absolutely not”, by Brent Huskey, who had checked us in and took our remaining fee for the stay. He claimed that when we signed in, it constituted that we had taken “occupancy” and therefore no refund would be given. Even though we had not seen the cabin prior to signing in, he would not even offer a partial refund and demanded that we leave his property or he would call the police. ( we both called to police) We showed him and the police the pictuers we had taken. He said there was nothing wrong with the cabin and ignored the pictures. He did not attempt to satisfy us, offer to clean the room, offer up a better cabin, instead he began insulting my wife and I. We drove 6 hours only to be told we had to find another place to stay. Memorial Day weekend, and we had to find another place to stay, how unethical is that?
This seems to be ongoing fraud and misrepresentation with Alans Mountain rentals. The web site is misleading; he falsely advertises properties that have not been well maintained or updated as secluded luxury cabins. With the shape the cabin is in, he knowingly took our money with no intention of refunding any or all of the cost of the cabin. He has done this to many others and will continue to do so. He was worried that we would still be there when his next customer was to arrive. These cabins are filthy and should be inspected by the health department as soon as possible. This very unethical practice will hurt the tourist industry. After looking into it more, I saw that he does this as a regular thing. I filed a report with Knoxville BBB, but that was worthless.. I also sent a copy of pictures and complaints to Gatlinburg welcome center and city manager, again useless.. Update: 08/11/2016, I am not sure what cabins Larry Duncan was looking at or booked. I have pictures of blood stains on the mattress, the front porch was covered in green mold, the inside was filthy. this was Cabin #2.. it was bad enough that our credit card company refunded the money we were swindled out of. I am not sure if they got it back from Brent Huskey or not. I would highly recommend going someplace else. I can provide a few pictures to facilitate my review. if your stay was pleasant, good for you. I could not stay in such a...
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