Tyner Furniture — Local services in Pittsfield Charter Township

So we had high hopes for this place because we didn't have the best delivery experience at Art Van and was hoping this place would be better. We were VERY disappointed. If I could give them ZERO stars, I would. This is a review of Tyner itself not the mattress because the mattress we bought is a Tempur-Pedic so that's a separate company. First off we checked out several places for mattresses and the lady at Tyner Christine aka Chris seemed nice enough and kept checking back on us. When we asked about the price for just a king mattress (since we had a frame already), she looked in her book for about 10 minutes before she finally quoted us at $3,200. Apparently what she quoted us was wrong we found out when we went to pay a day or two later after checking out other places, but since she went on vacation they made us wait a week until she got back so they could talk to her about it. Then she called me and said that she didn't even find a $3,200 in the book. And I had clearly written it down on the back of her business card and she made me feel like I had just made it up. She wasn't rude or nasty on the phone but she just said "well I didn't even find a $3,200 price so not sure where that came from." I mean it was their mistake they should have honored it because we were mattress shopping and that was one of the reasons we chose them was the price.

Next issue came when they were supposed to call us for delivery. It had been a week after we paid for the mattress IN FULL! First we tried to schedule delivery after we paid and Christine said they had to wait for Tempur-Pedic to ship it to them and they would call us. A week passes by with no call so I called them and they were like "oh yeah we just got it in" and thankfully I called because they had a cancellation otherwise they were booked for at least another week for delivery.

The final issue came when they were to deliver they gave us a four hour window. The guy didn't call us when he was on the way but my boyfriend was home and worked from home just so he could be there. The window was 2-6 p.m. and the guy showed up at 2:15 and claimed that he knocked and no one was home. He left that message on my phone at 2:15, and I had to call Tyner, since the guy didn't pick up his phone, and I said my boyfriend was home and he didn't hear anybody knocking. And clearly the guy didn't ring the doorbell because he would have heard that for sure. So they got a hold of the delivery guy and they came back an hour and a half later to drop the mattress off.

DON'T BE FOOLED BY THIS ONE THING THEY DIDN'T MENTION! It's not the end of the world but they said at no charge they would take the OLD MATTRESS away. That's all they said. And on the invoice it says "take old mattress away." Apparently their policy, which they NEVER told us, is that they only take away however much they deliver. So we had only ordered the mattress, no box spring. That meant they only took the TOP MATTRESS and said they couldn't take away the bottom mattress. I'm like 'are you kidding me?'. They did NOT tell us that when we bought it from them. So make sure to ask A LOT of questions from the place you buy from and if possible verify it in writing via e-mail or record the conversation to make sure that they can't turn around and be like "oh well that's not our policy"...

Do NOT shop here, if you're looking for good after-sale service and installation.

I ordered a sofa from here and received my delivery today. For $2700, I thought the movers would remove my old couch and put it by the dumpster for me. In fact, I called Tyner ahead of the delivery date TWICE to confirm it. One said yes, the other was a bit more iffy on the subject, but more or less said they should be able to help, provided I ask them to.

When the drivers get here today, I ask them if they're willing to take the old reclining sofa down to the dumpster. The first driver nodded and together they took old sofa out in front of my apartment doorstep. They then installed the new sofa, had me sign some paperwork then went out the door. Based on the previous conversation I had with the two phone reps AND the conversation I had with the driver 5 minutes prior, I was under the impression they would take the old sofa with them as they left. "Easy", I thought to myself.

I go outside an hour later to get my mail and boom--there is my reclining sofa: sitting unceremoniously on the 2nd floor of my apartment building in all of it's 650lb glory, waiting for me to drag it down 2 flights of stairs. Alone.

After I finally get the reclining sofa out to the street by myself, I call Tyner and explain the situation. The operator insists it must have been a "miscommunication" with the driver. I remind the operator that I called ahead of time twice to confirm they would do this. This time, the operator says she doesn't know who I spoke with, but it's a liability to the drivers to do that (which is ironic, considering they left me to carry a recliner sofa down 2 flights of stairs alone). She then said, I would have had to work it out with the drivers myself. I pause for a moment, then say, "right, I asked them to do it and they nodded they would". This prompts her to say again it must have been a communication issue. At this point, it's clear to me I got 3 different answers, but the correct answer should have just been "no, they won't take your old couch for you" from the start. Frankly, I don't think I would've ordered the couch if I had known this was the after-sale service I could expect.

The new sofa is nice, but the service leaves a stain on the...

I waited for some time to leave this review. I wanted to give Tyner a full opportunity to address the concerns of my purchase. I ordered furniture in November of 2024. It was special order and was delivered broken in January 2025. I phoned Tyner immediately and they sent someone to look at it. This person suggested a replacement. I thought that sounded reasonable. When speaking with warranty, I was met with opposition which I didn't understand. Their representative started the conversation about replacing. The new stance was repair, before attempting to replace. This was all presented in a very adversarial way. I couldn't understand why the establishment that I had spent my money at would not want the same thing I wanted. It was a fight that I didn't want to be involved in. Particularly since I received broken furniture and was not the person who broke it, yet I was made to feel at fault somehow. After the determination was made for repair, I waited an additional 14 weeks (that is correct) to have the repair done. I was unable to use my furniture in this broken state. This is not a good situation for a person who entertains and purchased sofas with the intended purpose of them being sat on . This process involved the repair company, the manufacturer of the sofa (a separate review will be done on their treatment) and Tyner. Once the repair was completed, it was determined that the furniture would be picked up and I would revive a refund instead of me keeping the furniture with some compensation for the inconvenience (which is what was mentioned from the start of the repair talk) From ordering the furniture to the pick up was 6 months of my life. The problems included not one person being sorry about our experience, lack of consistent communication, being kept in the dark about the process, and conversations being combative as it was certainly not warranted. My expectations were that I would be treated with respect, receive quality furniture, as well as outstanding customer support. Unfortunately, that's not what...