Tim Hortons — Restaurant in Ann Arbor

Wish I could give zero stars. I’ve received stale bagels and donuts, wrong orders, a Boston crème that somebody forgot to stuff… but today was the worst. I ordered a sandwhich and a dozen donuts. The guy in the drive thru asked me to repeat myself, I slowed, spoke a little louder and repeated. He got an attitude and yelled “ what” again. I repeated louder. I could hear some talking in the background so I felt awkward yelling but figured his background noise was too much. He yelled “on what?!” Again. “English muffin!” I repeated, he had a pretty good attitude at this time and asked if that was it. I asked if I could pick the donuts and it must have thrown him over the edge. He said yes and I started to say the donuts. I had only said 2 when he yelled he couldn’t hear me. I said “ should I come inside?!”Myself rather irritated at this time with his attitude and rudeness. He said “ no just pull around( I figured that might be easier too) then he finished with “ because you ain’t getting served”. I figured there’s no way I heard that right. I pulled around and the 4 people standing there ignored me. I said “ hello!” And he finally walked over, opened the window and said “ I already told you you aren’t getting served so move along!”and slammed the window in my face. I was dumbfounded and livid. I knocked on the window and he walked back over , opened the window and said “bitc$ , I told you we ain’t serving you! Drive away!!” And again slammed the window. I opened the window and demanded his name. Another worker walked over and locked the window. No, after that point I was nowhere near calm or polite. A girl came and opened the window and said it would be dealt with and I thought she was apologizing but then said that I escalated it! I’ve only ever stopped at this location so I didn’t have to go so far out of my way to hit another one. Will NEVER make that mistake again. What the heck is wrong...

i would give 0 stars if i could. I recently had a disappointing experience at this Tim Hortons. it’s my 2nd time here and after my first visit, i didn’t want to come back. after the 2nd visit it only got worse. first time here, the guy was being really harsh when i was talking to him at the drive thru speaker, he had no manners or a positive attitude towards a customer. he also yelled out in a rude tone saying “can u speak up we can’t hear you” he could’ve said it nicer and with less of an attitude. i understand working in fast food isn’t pleasant but it’s not hard to keep a positive attitude, to not ruins someone’s day. i came back a second time to dine in and i ordered something, and when i got it, i didn’t like the food, nor did it look like what i ordered, so i asked for a refund and they refused. the staff didn’t care about my complaint and didn't offer anything else or even apologize. It was really frustrating and left me wasting both my time, money, and the food i threw out. stay AWAY from this place if you want to enjoy your...

Very Rude! It was 6 minutes after 5.. I went through the drive thru.. the lady was very rude to me while I was trying to get my coffee very down. Very mean over the speaker ..As she said just so you know..We now close at 5pm. And its 6 minutes after five THAT IS WHAT SHE SAID!! I wasn't aware they closed at five o'clock.If this is even true yes. I have drove by after work. And i've seen cars going through the drive through after five o'clock.. as I went to the window, the kid was screaming in the background, swearing and telling somebody to get off the counter and quit jumping up and down.. sounds like a circus to me. I thought the place was being robbed. He screamed so loud.It scared me and triggered a lot of anxiety.. as I have that. I never complain or put reviews about any place. But this place is beyond out of control.And I will never go back there again! Very unprofessional and it makes me wonder as to why people like us can't get good jobs out there .. But yet...