White Arbor Bridal — Local services in Pittsfield Charter Township

Wow… I almost have no words (but really you’ll see I have all of them!). Some quick details about me - not a girl who dreamt of her wedding. Not a girl who actually likes a full on wedding. Not a girl who wears a lot of dresses. Never wore a traditional prom dress. Actually pretty much knew nothing of this wedding dress buying process, was not excited about it, probably thought it was going to suck if I am being honest. Nikki… wow. WOW. This is your calling. THANK YOU for being the “just right” EVERYTHING for this experience. First, I LOVE the short EASY questionnaire that is sent to fill out before the appointment. You thought of everything to ask but made it simple and not overbearing. Second, the time you took at the start of our appointment to delve just a bit deeper find out what really makes sense for me, paid off in dividends for how freaking EASY you made this process… not just easy but UTTERLY ENJOYABLE. Some may not understand, this isn’t “my thing”, so the fact that this is going to be a core memory for me - imagine if you are a bride that loves this kind of stuff?!! Umm, can we talk about how you NEVER asked my size and yet every dresses you pulled were perfect? Like the fact that nothing was too small (to make me feel bad about myself in any way) and TWICE you acknowledged “this fits you like a glove”. I can’t even try on a pair of pants I pick out MYSELF for MYSELF that fit like a glove! You asked the right questions, so the dresses you picked made sense for the vibe and details of everything for me. Helping with the trying of of dresses (also not familiar with the process) never felt uncomfortable or awkward, you are so professional yet warm and fun! Your honest feedback, providing perspective where applicable - so not just unsolicited opinions or select experience based details but TRUE KNOWLEDGE that I could think about and trust because you know this business. My mom went on being a mom and grabbed dresses of the racks while you were helping me and you never got annoyed or frustrated, you gave her knowledge of what was what, why it would or wouldn’t work for me and instead of having me try those on AFTER the ones you picked, you made HER feel valued by having me try them the very next dress. Yeah, don’t think I didn’t notice! Those details MEAN SOMETHING to people!!! Wow. JUST WOWWWW!! I’m coming back! I wasted time even stopping into another shop (who didn’t even greet me mind you), had an appt set for this weekend and said NOPE, cancelling that! Coming back to try on the “favorites” I had and maybe a few new ones since I learned so much in my first time trying things on, I want my sister to come and weigh in on the look AND I WANT to give her my business because of how utterly incredible not only SHE is but the experience she gave me for such an important day of my life coming up! I really can’t say enough about Nikki and what she does! And a side note that is important for all you girls that are true brides to your core, the dresses are incredible too! Thank you so very much, and… as long as this is, it really doesn’t describe how amazing you made me feel and how much I truly LOVED this day and time I had in your store. You are amazing at what you do and I really do believe you are living...

DO NOT GO HERE! First off, this is not a case of “cyber bulling”, nor of someone simply lashing out for no reason. It is a recollection of facts combined with added the emotional distress that was caused by unfortunately being a customer of this company. I hope that this review saves someone from making the same mistakes we made. If you want a stress-free wedding, this is not the place to go! We had 3 bridesmaids get measured by their staff, at their store, and after receiving them, two of the dresses did not fit. Both were one size too small. When we called about it, we were told we must be "zipping them wrong”. To make it easier for them, we went into the store to show them in person that the dress did not fit. Only after they had used force, did they barely get the dress to zip, however, the bridesmaid could not even exhale. They wanted us to pay more to order new dresses, in the correct sizes, and that they would be doing nothing for me since they were able to get the girls “zipped”. Clearly, they have a different definition of the word fit and I don't think it's unreasonable to expect a dress, which had been measured to "fit" by the “experts”, not to suffocate the person wearing it. This must be incompetence or inexperience on their part and either way they were not willing to take responsibility of their mistakes. The overall experience with their staff was that they are very unprofessional, and never believe the customer is right. Would not ever go here again and neither should anyone reading this.

3/22-Edit after owner's response: While I may not have have physically been in this store, this situation and poor customer service has effected me and my family. I don't see how these facts would make any difference if I was posting on behalf of the bride or myself. That being said, no matter what the owner claims, the bride was not given the option at the time of purchasing for a more "snug" fit or too big fit, which the bride explained in person and was met with the same hostility as this review was. Now, if you're reading this you can easily assume that we had a bad experience and its possible that my review is more bias towards that experience however, just read the response from the owner, who confirms that the dress was "definitely snug", yet continues to deny any fault in the matter that the dresses simply do not fit. In fact, every response by the owner, on a negative review is merely an attack on their customer instead of taking responsibility for not making sure the customer's needs are met. There is no understanding, no middle ground. Just finger pointing. As a potential customer, reading these reviews, do not just take my opinions but read how they treat their reviewers and see how you too could be treated! The bride, stressed out already by receiving dresses that don't fit, did in fact storm out, as would anyone who was being told, "Sorry the dress you already paid for doesn't fit because we didn't get the correct size. You can pay our tailor more money to fix them". I maintain she made the right decision which everyone reading this should make. Don't waste your...

I ordered my bridesmaids dress with the recommendation of size given to me by the employees. I went in saying I had no clue what size I needed and they said they’d be able to measure and give a fairly accurate representation.

That being said, when my dress came it was falling off me. I did not lose weight so it just was incredibly large. I called the store and asked to speak to the owner as I am aware the store manager can not help with the matter. The owner would not speak with me.

The store manager is sweet and apologized sincerely as she agrees that she questioned herself on the measurements and size she had given me, but that there was nothing she could do about it.

Now I am the maid of honor in my sisters wedding with a dress that falls off me. Brought it to three different seamstresses with the first two telling me they couldn’t even fix it because it was so big that they wouldn’t be able to make the alterations. The last seamstress said she could but it would be a ton of work and that the only reason she knew how was because she used to design and make dresses herself.

I am now paying 1.5 times the amount I paid for the dress to get it altered. Not cool.

The good thing I can say about the store is the store manager took the time to call me back and she did sound sincerely apologetic. She is a great store manager, that however does not fix the fact that I now have to pay more than I have, to not look like a clown in my sisters wedding and the owner didn’t even have the decency to get on the phone and call themselves. I do see they have no problem trying to dismiss all the bad reviews here though so I’m interested to see what they have to say about this one.

Added after owners response:

White Arbor Bridal I live four hours away and I work, so coming down to the store is a bit difficult for me.

Second, it is warranted as it is how I feel.

Thirdly, Nikki and I had a great conversation when she called back. No yelling involved whatsoever. One where she apologized and took responsibility but said she can’t help as it is store policy which would mean I am upset with the owner which is my right.

Lastly, I wasn’t mad when I first called the store. Now I am even more disappointed as I truly believe your response is even more lacking that I anticipated. If you can’t recommend sizes accurately you should let your clients know that as they spend a lot of money to get help from your store. That or recommend them to someone who can and won’t rip them off when they inaccurately recommend information and their employees admit so. and you are discrediting all the bad reviews. That is exactly what you just did with me. I’m sorry that your store is lacking in problem solving and that you don’t have the courage to claim your own faults or drive to fix them. That is my opinion and it is warranted. That’s what...