PhoneBros — Local services in Pittsfield

May possibly be one of the worst places to buy anything the phone that I was going to buy they guaranteed me that it was a dual SIM phone and both slots worked after finding out only one sim slot works I brought the phone back had not even used the phone for 5 minutes they hit me with $105 restocking fee that apparently was written at the bottom of the receipt after I bought the item very very poor way to do business would not recommend them unless you like giving away your hard earned money it was not even like I bought it and not liked it and decided to return it they lied about it's features to get me to buy it this was 💯 on them and I should not have to pay a restock fee adding a restocking fee after a purchase is mis leading it should be stated on the door your glass counter before the transition was finalized also when I went to register my phone the already supposedly new phone had been registered to. get this to phone brothers ever see best buy or even a low down junk store steak your warranty on on a new phone like buying a new car then these clowns run out make copies of your keys and register the car in there name say it was new your practices are way misleading used to love shopping here but every person I see asking gets to here's my truthful story and then I send them elsewhere in the long run it's gonna cost you more in lost business and word of mouth if I had just used the phone and was like nah just gonna return it I could see a restock but was returned because of features told to me in a misleading way did not come to fruition and for the future soon as you register a phone in your name that'd new it becomes a used item I've inquired from a few...

The screen on my phone was broken I had them replaced it it was a brand new phone they destroyed the side of the phone to get it apart and also broke the speaker for the earpiece after I told them what was going on they refuse to make good by getting me a new phone this happened on March 22nd. Now it's April 8th and I've heard nothing from them at all and my brand new phone is broken after he decided to show me how to do it he broke the new scream that he was supposed to replace so now my phone is even more damaged than it was when I sent it to them

I would not recommend at all...

Love this place..always a great experience. These guys know their stuff not just playing the part. Go ahead ask them anything bout phones bet they have an answer and trust if not they will find one for u. Love that they will give a loaner phone same as u have if urs gets shipped out for whatever ..FINALLY!!!😁 nobody else does that who wants to go without their cell while the phone goes to company n back? Not me been there and it sucked. Oh they have alot of accessories n other products to also do great install of screen protectors as well..good job...