Big Y — Local services in Plainfield

I've shopped here every Sunday for the past 6 months, and I buy the exact same things every week. This store is always out of everything. I need to make a second trip to a different store way too often because this one is out of what I needed. I've put up with it because it's the closest to my house, but now I must leave a negative review. The produce section is just embarrassing. I can never find a good green bell pepper. Locating an un-bruised apple takes a lot of patience. I'm very lucky if I get cilantro because it's empty more weeks than not. The bananas are green green, so I always have to buy them a week ahead of time. When there's a sale on Thomas bagels or any brand of seltzer, I can expect to take a second trip to Stop & Shop the following day because the shelves are empty.

The Deli will sometimes have a line of about 10 people and nobody has pulled a number because it's not enforced. I learned that when I pulled number 89 and the counter said, "Currently Serving 70". I shopped around for about 15 minutes and came back. The counter still said number 70, and I had to wait in the crowd of people with no idea of where I was in the queue. When I was finally acknowledged, I said I was number 89. She said, "Oh okay, Thanks" and didn't fix the counter. It almost seemed sarcastic, but I'm not certain. There will sometimes be a long line at the deli and only one worker serving customers while three other works are organizing cheeses, wrapping meats, cleaning dishes etc. I think the customers in line should be the priority, because these lines are VERY slow. I've waited 20-30 minutes several times with just a few people ahead of me. And note: the ticket system was never used. I'm not even sure why they have it. Maybe they just don't use it on Sundays and I choose the worst time to shop.

I will make an effort to shop at Stop & Shop from now on. Stop & Shop's deli kiosk system is really nice and it's worth the extra drive to not have my time wasted. I am leaving two stars only because this store seems cleaner than the Norwich Stop & Shop and doesn't have the rotten seafood smell. The Seafood rot smell at Stop & Shop is better than making multiple trips to the grocery store.

Please see my...

This is the closest store and that is the only reason I ever go here. The prices are high and the quality is terrible. Every time I buy strawberries I have to look though the packs to try and find a pack that’s not filled with moldy and rotten fruit. When I think I find a pack that’s not totally spoiled and purchase it, the next day the entire pack is always moldy and I have to throw it away. But today takes the cake. I went in to get soup. As I was pouring it into the bowl I noticed it wasn’t steaming. It was cold! So I went and told one of the workers. She came over and saw that no one turned the warmers on. She said she had to speak to her manager. When she came back she informed me that her manager told her to reheat the soup! I work in food service, anyone who works with food and is Serve Safe Certified knows that soup can be reheated ONE time. And NOT after being heated and then left to sit out for hours until it cools to room temperature for who knows how many hours! I told her that her manger should NOT reheat the soup and that someone could get sick. I told her I wouldn’t wait for more and walked away. As I was walking away I saw them reheating the soup. Now for it to be as cold as it was it had to have been sitting out for a long time. I will NEVER go here again. I would rather drive to Stop and Shop or Shop Rite than go here because it’s closer. I can’t believe the complete disregard for people’s health!! So, if you ate soup from Big Y today and got sick, now you know...

Pizza Shop is the worst. I can call a local pizza joint for 10 pizzas and be told 20 minutes. Here it's over 2 hours for a large. Their slices have gotten lazy and aren't even cut even anymore. The people that make them are slow as dirt with no sense of even the slightest urgency. The worst part is you could of called in your order and be there to pick it up, see your order complete and ready on top of the oven and you have to wait 10 minutes for the guy to acknowledge your existence and be like "can I help you?" Why is it that after the pizza is made i have to wait for you to add the barcode tag? Honestly put the tag on it when you box it up and put it within reach so I don't have to bother them because they are clearly understaffed. One person to make all the orders and they get pulled off from doing that every time someone walks up and wants a grinder. BigY has zero efficiency and corporate bigwigs need to shop at their own stores to understand just how bad they are. Edit: 10/30/25. Just a follow up. Check out the charcoal burnt to a crisp pizza. They clearly screwed up a pizza and are still trying to put it out when it should have been discarded out of pride in your...