Stealmod Furniture — Local services in Plainfield

At worst a scam, at best a poorly managed and unreliable company. I really wish that I had taken a look at the reviews before placing an order here. BEWARE: they never reply to any emails ever. When I placed my order on the 21st it said that it would ship out in 24 hours (didn't happen) and that it would arrive between the 27th-29th. The arrival date came and went, I called customer service when I didn't receive any replies to my emails and never received any shipping updates. Customer service said that there was nothing they could do, it was a third party warehouse on the other side of the country and it was the holidays so it would likely not be picked up for a couple more days and then take at least another 5 days for the shipping time. I asked him if he could send any shipping updates by replying to my email. I sent another email not long after the phone call saying that after hearing about the delay I would like to cancel the order. No reply. I called the next morning and he said the order had already been picked up just this morning on the DAY BEFORE NYE even though yesterday he said things weren't being shipped because of the holidays! He gave me a different answer to all of the same questions I had asked yesterday, and when I called him out on it he said if I was going to talk like that and pick an argument then I could just return the couch went it arrived. I asked that an email recording my cancellation request be sent to me, he said he will do that. Half an hour later and still no email and I haven't even received any notification (text or email) that my order has in fact shipped.

UPDATE: After leaving this review I finally received an email saying they would look into it and get back to me by the end of the day! It has since been many days with no...

We ordered a table on Oct 28th with a confirmed delivery before Thanksgiving. It’s now January 13th and we have no table. I would have been fine with waiting 3 months for this table but the professionalism and follow up from this company is totally unacceptable. I have had to call 15 times to get an update on status. They promise email and text updates with zero follow through. At minimum I expect communication for delayed shipments especially during the holiday season. I understand that COVID has turned the world sideways but we have lost out on Black Friday and Cyber Monday deals as a result and will now be paying full price for a new table and still waiting 3 months for it arrive. Pick a reputable company that is transparent with delivery windows. Don’t waste your time, energy or money on this shell company. It’s a complete scam. ...

Never received my product after two weeks. Multiple phone calls with customer service promising my order will be shipped, even telling me my first purchase was out of stock, so had to pay more $ for a new product that was supposed to ship day of. Never came and when I called Customer Service again, they told me it would ship sometime, they couldn't tell me when.. Definitely a scam.

UPDATE: Customer service rep called me very upset about the review I left, making excuses as to why my table was never shipped or why I was never updated regarding my order. I got my refund by the...