California Closets - Plainsboro — Local services in Plainsboro Township

Bottom line: do not recommend due to poor communication, shoddy installation, lack of respect and integrity.

My husband and I decided to go with California Closets for our closet systems despite their heavy price tag because we hoped the cost was indicative of their quality of service and product. When first meeting with our designer Kellie this seemed to be the case as she listened carefully to our wants/needs and was extremely knowledgeable of the company's products and how to maximize our spaces.

Unfortunately, once we signed the contract professionalism and receptiveness all but ceased. There was no follow up regarding time and date of install; we had to call to sort this out. Then after installation was complete, I was cleaning up and found several of our closets had been damaged and no one had told me. There were holes in the walls where the system had clearly been hung but then moved but the holes were not properly repaired, and a piece of baseboard was mistakenly cut and pulled out but then just placed back. Discovering all of these things instead of the installation team telling me about them was extremely underhanded and disrespectful. Additionally, there was a door and a grommet missing.

We tried to contact Kellie about these things but she wouldn't get back to us so we called the main number and left a message at which point Kellie called. She was apologetic and promised the problem would be fixed but again there was no follow through, so we had to speak to a manager to have the problems rectified. Unfortunately, the manager was also unprofessional in that she promised the final charges would not go through until the damages were fixed but we were charged anyway then had to be reimbursed.

Overall, the poor communication and disrespectful behavior of California Closets shows a lack of professionalism and integrity all of which caused undue stress. We're glad to have the closets done and the systems seem to be of decent quality but we have family/friends with systems from other companies that are comparable and a fraction...

My experience with California Closets (Plainsboro) was seamless from day 1 - from scheduling my initial measure & design home appointment through to the final installation. I had hoped a twin size wall bed in a somewhat limited space would be possible. Thanks to Kellie, it was not only possible - it exceeded my expectations. Utilizing a 3-D computer program, Kellie showed me exactly what the wall bed would look like both closed as well as open (and clearing the ceiling fan). She not only understood my vision, but additionally contributed ideas that further enhanced the design beyond my initial thoughts. Coordinating the various steps of the process from order to production to installation & invoicing was precise and well timed. Appointments were scheduled well in advance; no last minute stressors. Calls that were promised were timely and dependable. The chaos and mess of large projects can be rather disquieting. My installers, Jay and Joe worked as a cohesive team with a clean and organized work area. Jay's very obvious expertise put me at ease. I had every confidence that the installation would be precise, and that the mechanism of the bed would work well. Thanks to Kellie, even the trim and hardware are a perfect fit with the other furnishings in the room. And all this notwithstanding, California Closets’ long term guaranty is one last reassurance. It’s always good to know that a company stands firmly behind their product. My thanks also to the office team that worked behind the scenes to expedite the process.

Ronnie, Monroe...

Our experience with Lisa was top notch in the installation of our primary bedroom walk in closet. She was professional, responsive, and went out of her way to make sure we (my husband and I) got exactly what we wanted from our closet system installation. She also is a wiz at making the most of your available space and presenting options that are customized based on your needs. When a small detail was missed she took responsibility for ensuring that it was rectified immediately. The installers were quick, thorough, on-time and professional as well. I wondered about what the quality of the closet system would be but I can tell you that it is excellent! Cedar drawers with a durable finish! We received the best system that met our budget. We LOVE our new and improved closet. If you are wondering if changing something like a closet that no one else sees will make a difference I can tell you it does. Having an organized space that has a place for everything to neatly go has done wonders for our psych. We feel a sense of relief and happiness when we walk into our closet as opposed to dread. It was a great investment not only in our home but to our sense of well being. We will use California Closets and...