Ashley — Local services in Platteville

We bought a dining room table here along with another items. It was a discontinued item marked down. We arranged for pick up due to us wanting ASAP and saving the $55 delivery fee. Thought we could make it a trip worthwhile and do other shopping in town considering it was an hour one way to there. Due to a recent major surgery I requested and was told staff would load my truck if I was there by 3:30. I was and upon them loading it I was assured all items was inspected. When the table was unloaded into our home it was discovered that clearly a fork lift had damaged the table. Clearly meaning the two tines on a fork lift put two holes into the box. Upon opening the box the table was broken and unusable. When I called the store about replacement of table I was connected to the store manager. Who was extremely rude, did not understand the meaning of customer service, and unwilling to work with us to correct the problem. His continuous statement was “ since you got the table at a discounted price, you should return the table for another and eat the extra time and fuel due to the second trip to the store.” To me this would be the same as buying a new vehicle at sale price and with rebates only to blow the motor up on the way home because the company forgot to put the oil in. But because of the money saved when buying it, you should purchase a new motor and be happy about it??? This along with many other rude and unprofessional statements made by the store manager. We remained calm and professional in our conversation with this representative of Ashley furniture. The end result was us returning the table at our cost and time. We was offered a $50 gift card for Ashley Furniture upon our return. My opinion about the $50 card was so we would have to spend MORE money at this store to use the card. More of my money in their pocket. Not going to happen. I can’t say enough how disappointed we are with this store and the management running it. I assumed because it was a furniture store that only sold furniture, then the product and service world be specific and above stores such as Wal Mart, Menards, ect. who sell more than just furniture. Make one customer happy and he tells 2 others, make one customer unhappy and he will tell 100, I’m shooting for...

Went in to just look at dining sets. Ended up leaving with a new table and chairs set. Eric and Kurt were very helpful! Not pushy and very patient with my wife and I. Highly recommended.

UPDATE: My wife and I purchased a sectional from Ashley Furniture of Platteville on May 10th. When asked what time of day works best; I said morning because I work in the afternoons. The store manager Kurt, who sold us the sectional, said no problem we can do that. Delivery date will be May 21st. I received a text from the shipping company that my delivery window was between 1:30pm and 4:30 pm. I call the distribution center and explained to them I needed a morning delivery so I wouldn’t have to waste a day off from work. All they told me was “Well, morning deliveries aren’t guaranteed.” Then why offer them in the first place?? I then called the Platteville store and spoke to Kurt. Explained our situation and he said he’d reach out to the distribution center and call me back the next day. Next morning he calls me back and said he rescheduled my delivery for the following week, without consulting me first! When I asked if it was going to be delivered in the morning, he responded “Unfortunately I can’t guarantee anything but they’re going to try.” Essentially saying morning deliveries aren’t guaranteed! On Friday, May 23rd, I received a text saying my new delivery window is between 12:30p.m. and 3:30p.m. Called Kurt again to inform him I’d have to take a day off regardless and he never should’ve rescheduled my delivery without my permission. To which he responded “ Well I’ve done everything I could do. My hands are tied so it is what it is.” I appreciate him going above and beyond for us; but as a whole I am very unsatisfied and disappointed with Ashley Furniture. They kept telling me nothing’s ever guaranteed and in this case, that includes customer satisfaction. Spent 3,000 dollars on a sectional and they can’t even deliver it in...

ABSOLUTELY TERRIBLE! DO NOT BUY FROM HERE!!! We bought a complete set, couch, loveseat and recliner from them in November of 2014, had it delivered in December of 2014. The items were nothing like we had looked at in the store. The cushions weren't very firm and after a few months, were pretty much non existent. My parents had to sit on blankets in order to be able to get up from the furniture. We called and had the cushions replaced under the warranty. These cushions were replaced in December of 2015 and within a few months the same problem happened. We called and they said that it was no longer under warranty and we would have to pay to have them fixed. My husband wrote an email to them and they did have their service guy come and take a look at them to see what parts were needed. He even said to my daughter "I think I have been here before." She told him that he had just been here the end of the year to replace the cushions. He told her how ridiculous it was the shape they were in since that time. Today we get a call and they told us the cushions that we need to order, the price to have them replaced and how much their rate is for labor! Are you kidding me??? They are not going to replace these without charging us, this is an ongoing problem that has never been resolved! Their customer service sucks! I have had to call them numerous times without getting a return call back. Spend your hard earned money at another company that truly appreciates your business and will work with you to resolve the problem, should one arise. I will NEVER EVER STEP IN ASHLEY...