ONTECH FORCE - TV Repair — Local services in Plymouth Charter Township

I have never taken the time to write an online review before, but because of how happy I was with Oscar and his OnTech team, I felt compelled to share my enthusiasm with others.

I myself am a tech nerd, and am known as "the guy who can fix anything" from my friends and family. So, when I ran into an issue of my own with a Pioneer receiver that had me stumped, I nearly gave up and lost all hope. I feared that I was doomed with an expensive unit that might never work again.

But then I found this company simply by doing a search on Google, and I called and talked with the first person who picked up the phone, a kind man named Oscar. He is quiet and reserved, and not your typical sales person who talks and talks and talks or tries to force you to use their services. Instead, he is very relaxed and does not push you to do anything you don't want to do. At the same time, he is not fearful of a challenge, he just nods his head and quietly says, "we will fix it."

He had my unit fixed and ready for pickup within just a few days. Even better, when I went to pick it up, he had it waiting for me in the lobby, turned on and hooked up to a display and cable box to prove to me that it was now working perfectly. I couldn't have been happier. He took my $1600 receiver that had been through a power surge and brought it back from the dead for under $300.

I was sorry to see a very unfair and unreasonable review in which some unhappy person made a childish negative review based on two absurd arguments. First, the person complained about being on hold. Unless you are the President of the United States, you are going to be on brief holds every once in a while - the world doesn't stop in an instant for you just because you want it to. Obviously, you were put on hold because they were also helping other people, who also had problems, and were there before you. Second, the person complained that the cost of the repair would be close to the cost of a new TV. This has nothing to do with OnTech, and everything to do with basic math. When any rational thinking human being breaks something, they weigh the costs of different options: is it financially smarter to fix this or replace this? It isn't OnTech's job to walk you through the fundamentals of adulthood, they just give you prices to fix what you ask them to fix. If you don't like them, you have the complete freedom to say no. Sometimes the costs of replacement parts and labor are more expensive than buying new, but this isn't something controlled by the repair company nor is it an argument for them to work for free just to...

After looking at these 5 star reviews I gave a call and spoke with owner of the shop named Oscar. Either these 5 star reviews are fake, paid or done by family friends because that was definitely not my experience.

First I called them up and told them I had a TV that needs repair. Right away I was told to bring it in without even asking what the problem was. I told them I lived 20 miles away and needed an estimate over the phone before I make the effort to drive over to their shop. I was told "can you hold for a minute" .... was put on hold for 5 mins with no one ever coming back. So I hung up and tried calling again with no one picking up the phone. This suggest right there that they are short on manpower.

Anyways, when I finally got hold of Oscar again he said "No we don't give estimates over the phone that's company policy." I was like what?! That's the exact same thing someone said in an earlier review and they replied no we do give estimates over the phone. I mean wow!

Then he said ok tell me the model number and the problem which I did. He then said we get 10-20 TVs to fix a week and it will cost me anywhere from $100 - $225 to fix. Really that big a range? If you bring the TV and have them look at it there is a $45 cost right off the bat. I told them with this kind of pricing I can get a similar brand new TV for $275 from amazon or best buy. He pretty much said good luck my friend.

Nope, not doing...

This place will rip you off in order to collect a Service Charge fee.

I had a 2 year old projector (that is sparingly used) that was very dimly lit. I was going to simply replace the bulb ($50 bucks), but decided to give ONTECH a call, since they were the only place in the area that services my projector.

The technician that I spoke to from ONTECH assured me that since the projector was only 2 years old (with very little use), that it was DEFINITELY NOT the bulb; since it was not close to it's end of life. They said the issue was most likely the voltage regulator. So they asked me to bring the unit in so they could inspect the voltage regulator; and told me that the $100 Service Fee would be applied to the cost of the total repair.

Turns out, it was NOT the voltage regulator. It was the bulb. Anyways, they charged me $100 for the Service Charge fee, when I could have just replaced the bulb for $50 bucks like I had intended to do.

• The $50 bulb WAS an OEM bulb, not some...