Rooms To Go — Local services in Port Charlotte

Exceptional Service from Jason Grant at Rooms To Go! Which you will see below. As for Rooms To Go Management I give them zero stars.

A mistake was made when they processed my order and over charged me for shipping that I did not select. I was told it would be refunded. After checking week after week… zero refund was given. Delivery drivers lied and said they set it up when I SET it up. I told them I don’t need their help and didn’t pay for it and they stood there and watched and then took a photo. Such dishonesty. We had four more rooms to furnish and will not be returning to rooms to go. Beware and save yourself a head ache and over charging. Since all of this I have changed my rating.

We recently visited Rooms To Go and had the pleasure of working with Jason Grant. Jason really listened to our needs for the livingroom and lanai. He took the time to understand our preferences, budget, and style, and then offered tailored recommendations that fit perfectly. His knowledge about the furniture's features, materials, and care instructions is impressive and helped us feel confident in our choices.

Throughout the process, Jason was patient and never pushy, creating a relaxed and stress-free environment. He even went above and beyond to check inventory, arrange delivery, and ensure that everything would arrive on time.

Thanks to Jason, we found exactly what we were looking for—a beautiful and comfortable sectional sofa and lanai furniture that fits perfectly in our home.

If you're shopping at Rooms To Go, I highly recommend seeking out Jason Grant for a top-notch experience. Jason's professionalism, expertise, and genuine care make him an asset to the store. We'll definitely be returning for future...

I am updating my review as we received our couch in the wrong color and fabric. It took me two days after delivery to call as I was very upset and dealing with an unexpected emergency. I spoke to Spike and let him know what happened and I was met with “I have been doing along time and I wouldn’t have ordered the wrong fabric” and was very argumentative. No apology, no empathy for the frustration or oversight, just straight denial. I took responsibility for the fact I signed off on the wrong color/fabric at the end of the transaction, but I was unaware that it was incorrect because I verbally confirmed that it was the softer blue option multiple times, as there are two blue options, and he confirmed it was the softer blue. The ONLY reason I added a second star is that his manager agreed to make it right with no cost to us. I understand that this was a very expensive mistake, but I find it unprofessional that he has felt the need to point out that he is taking the hit on this deal as well as a hit on commission multiple times, and offered no gesture of empathy. Yes I am sure that is very frustrating, but it’s also very frustrating to pay as much as we did for the wrong color/fabric to be delivered and no empathy to the situation. If I was ever to shop here again, it would not be with Spike, which is unfortunate as originally we had a great experience with him. He let us shop, was pressure free and gave us all...

I had done a lot of my homework before I went shopping for my sofa sleeper. And you just what I wanted. I walked into rooms to go showroom and Doug greeted me. I told him I was on a mission that morning looking for my couch/sofa and I was planning on going to three different stores. He said fine and he showed me what he had right away he didn’t pressure me. He didn’t try to talk me out of what I was looking for. I asked questions and he had answers. I thanked him when I found the one I liked and I said, I may see you later this morning and we walked out. We went onto two other stores and went through the same process. I came back to the store and I was busy with a client. I said it’s OK just wanna take a second look at the sofa that I’m interested in. I did that and I left. I came back the very next day. Ask for Doug and purchased the sofa sleeper. I absolutely love it. Cannot wait to see it in my damn. Thank you for such a wonderful shopping...