Parkrose Chateau Gracious Retirement Living — Local services in Portland

UPDATE: Hawthorn's (new ownership) General Manager was let go several months ago, and since then services have gradually improved, in addition to Hawthorn initiating design and structural improvements (albeit necessary). It's apparent the previous manager was the main culprit of many of the horrific issues at Parkrose Chateau. My husband and I just returned from a visit, and are happy to report that my parents and other residents seem to be more content and pleased with the facility. My parents are now getting consistent house cleaning services and have shared with me that the food service has also vastly improved. Things are looking much better all around.

(Feb 2023 review - see update above) Avoid this retirement facility like the plague. It was purchased by Hawthorn approximately a year ago, and since then the quality in housekeeping, food, maintenance and employee retention has drastically and dramatically declined. My parents have experienced black mold (and were displaced for 9 months due to this issue), rodent issues and a lack of ANY housekeeping services for three months (which is supposed to be weekly and included in their rent)! The food has been awful because this poorly managed company can't retain employees for very long, including chefs (in one instance, an employee had to run out and purchase frozen dinners). Following the displacement due to the mold issue, the management just literally had my parents belongings dumped back into their original cottage and didn't move them back in as promised. My parents are both immobile and handicapped (and were very ill at the time with respiratory infections). My husband and I had to take time off of work, fly up from California and spend several days unpacking and moving them back in (only to discover rodent feces all over their belongings). It was shocking to see the squalor like conditions my parents were living in. This cost my husband and I $1,500 (last minute flight, lodging and food). The vacancy rate is currently very high, for obvious reasons. I really hope that Hawthorn can get it together (I believe they are currently improving - they did recently let go of a very ineffective and terrible manager). I will post an update if this actually happens, and I hope it does, because my 80+ year old parents and other residents have been through enough since the...

I have lived at Parkrose Chateau since September of 2022. I love how the building is so bright. The 3 story atrium has ample windows that cast natural light through the whole entryway. There are a variety of floor plans and my one bedroom has large windows all across the exterior of the bedroom and living room to give loads of natural lighting.The meals rarely dissapoint because there are multiple choices at meals. A "heart healthy " choice is available at the two main meals (dinner and supper) for the many of us who have to watch our salt intake. The staff make holidays special with the marvelous food and decorations. What really makes this place wonderful is the people. Most of the residents are very friendly and you will find yourself making lasting friends if you are willing to participate. I say this with assurance because my wife ended up having to go through hospice here. Mary and Amy (assistant and general managers) were so sensitive, supportive and respectful during that time. Their care and sensitivity, as well as their can-do attitude in the face of every imagineable challenge will not ever be forgotten by me. It has been a pleasure getting to know the residents. Each one has so many amazing life stories. This is a great place for people who are ready for more convenience in life (meal prep, housecleaning etc.) but still get around...

This place is brilliant! We recently moved my mom in to her apartment and the staff couldn't have been warmer or more welcoming. We met with a couple of the resident ambassadors and they talked us through life at Parkrose. Cathy (the complex manager) showed us a few different units and talked about the amenities and events. Cathy is extremely knowledgeable and is a truly great individual. She knows all the residents by name and makes it a point to talk with everyone (I've come down for lunch and she still does it so I know it's who she is a person).

Mom settled in quickly. I know this is a huge life change for a lot of people but it was amazing how many folks showed up to help her with the transition. Even for myself, who visits on the weekends, I look forward to stopping in and catching up, not just with Mom but with the residents that I have met here.

There's plenty for residents to do (or not do if you just want to relax, there are no requirements). Meals, housekeeping, and transportation are all part of the package along with a social and outgoing crowd.

It's a community, it's a family. It's very inclusive, very reasonable, and every bit as gracious as the...