USA Hair & Nail — Local services in Portland

I would give 0 stars if possible. Horrible and strange experience. A dear friend had recommended this place, and has been a consistent customer. When I went in for the first time yesterday for a walk-in for a gel manicure, at first I was impressed by the service. A variety of complimentary beverages offered, a $5 discount holiday special, and the owner (?) calling me honey. It felt welcoming. The person who did my nails however was older and we had a language barrier. I said color 179; she took out 197. I gently corrected her; she apologized. She was nice and soft-spoken. But when the service actually started, I asked her right away to be gentle with my cuticles. She then cut one, making it bleed and continuing to bleed into the polish. She was very rough. I asked her to be gentle, and she filed my nails too short, and against my skin making two more fingers bleed. She then ignored me asking her to stop when I pointed out a towel fiber on my thumb nail, and the owner came over to ask her to stop so she could get a tweezer to remove it. The woman ignored her and polished over it, creating a giant bubble in the polish. When I pointed out the large bump, she took out the cuticle trimmer and further cut my thumb nail. It was painful and bizarre. I showed her my "finished" thumb nail and asked her to redo it. Her solution was to gouge into the nail with her cuticle trimmer to cut out (?!) the bumps, which only made things worse. Then she quickly and roughly removed the polish, peeling and scraping and filing the nail even shorter, and then polished over it with fibers still there. The final product looked awful. Both thumbs have large bumps and are unevenly trimmed. My request for square shaping resulted in uneven and short nails. The final "massage" component with lotion is often my favorite, but by this time the woman was frustrated and rushed to finish, so it actually hurt when she squeezed and rigorously rubbed my arm and shook my fingers. I was nearly in tears when she finished. The owner asked me why my nails had been cut so short, and gave me another $5 off, apologizing for the cuts on my fingers. She said "next time, I'll take care of you. She needs to learn how to listen to me". I can't go back today to get my thumbs repaired because they're closed. Super disappointed, and frustrated with a shoddy and painful service....

Worst experience ever. I just left this place with my mother in-law and I am not happy. The water for my feet was ice cold. The jet tubing fell out into the water with a bunch of hair and debris and the lady made me keep my feet in the filthy water. She completely forgot about me and once you remembered that she needed to do my nails she only applied the color and then after applying color to my nails then she remembered she was supposed to do wax. She brought the wax over and it was cold. She put it on my feet. Forgot about me while she did another client's nails and after I was sitting there for about 15 minutes and cold wax and feet sweating she finally came over and told me oh 5 more minutes so she could finish some other ladies pedicure. Then I asked her to break up my hundred Dollar bill and she took out her money instead of giving me my cash. Would not recommend this place....

If this is the place right next to H&R Block and plaid pantry. I drove my fiancé there to see if they were available for walk in and someone was already the middle of cutting someone’s hair so he had to wait, which was no problem however the employee didn’t tell him until he was ready that they only take cash. Again no problem very easy to pull out cash, they could have at least had a sign saying “cash only”. But why was the other employee constantly looking at me when I’m waiting in my car, never stopped looking at me and both her and the person she helping are looking at me. And apparently you basically have to make fun of someone because they have to go to an ATM to pull out cash because not everyone carries cash on them especially when most places don’t accept cash. Very unprofessional. Went somewhere esle to get my fiancé’s hair cut. Not gonna spend money somewhere that was...