Bassett Furniture — Local services in Prairieville

This review is unfortunate. Sure our sales experience was good when we bought our kitchen table - the staff was friendly and helpful. Our dining set and counter stools were delivered a little later than expected, but not a big issue. I noticed that some of the "nail holes" used to achieve a distressed look didn't appear as they should. Typically these holes are darker or same color as the finish since the stain colors them. Some of the holes on our table were lighter - like the holes were made after the table was finished. I didn't like this but figured that's how they finish their tables, which is unfortunate. We've had this table less than one year and it has a 1 year warranty. We eat one meal a day on it and it's only cleaned with a damp cloth - no chemicals. We've been careful with it - it's our first "nice", new dining set. We started to notice the finish becoming lighter in some spots and some crackling. Then we saw that the finish was wearing off. I contacted the store and the individual i spoke to said he was the store manager. He had me send pictures, and then he sent a technician to take pictures. I was told at first that a new table top would be fabricated and our top would be replaced. I was very pleased with the customer care and was planning on returning very soon to start buying furniture for other rooms in our home. I was then told they needed more pictures and finally the resolution: I was told that they thought how we were cleaning our table (with a damp cloth as specified by the care instuctions) was causing it since water would cause that kind of damage to the finish. They said that I could buy a NEW table and they'd take mine to analyze. If they conculded that the table was defective, they'd reimburse me. So even if I had the extra money lying around to purchase a brand new table, I would bet that they would find a way no matter what to blame us for the finish and not reimburse us. So they'd then make double the money and we'd have paid double for 1 table. And they'd probably make triple the money off of it because they'd likely resell the table they took back. So they do not honor their warranty and they have no way of deciphering whether something does or does not fall under warranty without forcing the customer to buy a new one. What kind of warranty is that? They should be honest with their customers and say that they don't back their furniture with any guarantee or warrantee so at least customers know they really get nothing. If that table can't withstand 1 meal a day of use and cleaning with a damp cloth, it's not suitable for use as a dining table and I'm not paying for another one. We're stuck with this garbage and Bassett is refusing to replace it under the warranty. They don't care for their customers and they don't care to lose repeat business. The corporate office said our warranty is with the store we bought it from, and they seem to not be concerned that this store has deplorable customer service. I can't in good conscience buy any other furniture from them - I have no confidence that it will hold up or that they will honor a warranty if something should go wrong. I'm just grateful I found out how they planned to not resolve the issue BEFORE I bought anything...

So they were really friendly at first, but we decided to price shop the dining table that we wanted at another Bassett retailer. We are SUPER glad that did because we were able to get the same benchmade custom table for $2000 less. Before we decided to buy elsewhere we went back to the store in order to find out the differences and boy all that friendliness DISAPPEARED. They went as far as to say that their manager was going to the store where we were purchasing to get them in trouble.. blah blah blah. I called corporate and they verified that the store was indeed an official Bassett dealer. Also, it was great to hear one of the managers talking about me to the ladies behind the desk. No thank you! We are loving our...

I would recommend Bassett to anyone looking for new furniture! It was actually fun! Rodger met my mother and I at the door introduced himself then let us look around. He was not pushy and did not follow us around, but made himself available to answer questions and provide us with the information we needed. Once we had narrowed it down he gave us options on colors and worked with us until my mom was happy with her choice. We had started the day with a list of places we were going to look for a couch but after Rodger helped us we didn’t need to go anywhere else! I wish Rodger and Bassett were closer to where I live because I would buy furniture from...