Headsets Direct, Inc. — Local services in Prescott

I placed an order with Headsets Direct and was pleasantly surprised to receive a proactive email from Meghan D. in order processing shortly afterward. Without any outreach on my part, she took the initiative to explain how the sales tax was initially estimated and let me know that a refund would be issued for the difference. She also provided an updated invoice for my records and informed me that she would follow up with tracking details once my products shipped.

This level of customer service is rare these days. Meghan went above and beyond to make sure everything was clear and handled smoothly from the start. Because of her professionalism and attention to detail, I will absolutely be using Headsets Direct for all our future headset needs....

Our company just installed a new phone system. My partner worked with Meghan who helped us determine the correct headset and adapter for our new phones. We received it and it worked just as it should. We bought a second one. Fedex showed it delivered but we never received it. Wayne, the owner, tracked it for us and fed Ex came back with no solution. Wayne simply shipped us another one at no cost. No questions asked. Just a quick and wonderful solution. Great to see a company do business the old fashioned way and simply make their customer's happy. Thanks Wayne and Meghan for all...

To be honest, I originally placed my order through Amazon. Unfortunately, they shipped the wrong product. When I questioned the seller, they stated they didn’t have the version I ordered. When I place the similar order with Headsets Direct, I received a call from Wayne informing me of the delay in providing the set I wanted. He then provided detailed information over the phone and followed up with and email for options. This made my decision to purchase a different product easy. This was my first order, and it was a pleasure dealing with...