East Coast Granite & Marble - Glenwood Ave — Local services in Raleigh

Please BEWARE when using this company. I had one of the most unprofessional, horrible experiences, not to mention I had to deal with an extremely rude, disrespectful, “owner” who said his name was Konstantin at East Coast Granite in Raleigh. I purchased granite countertops and I also purchased my own sink separately and delivered it to their “shop”. So that a template could be made. Before I left the shop-I had an employee look at the sink with me to confirm that the sink was in perfect condition, no cracks, etc. He confirmed. A week and a half later, my sales rep calls to tell me that I delivered a cracked sink. I explained that I did not. After she researched and confirmed with their employee that I indeed dropped off a sink in perfect condition, the sales manager agreed that someone must have dropped it in the shop and agreed to replace the sink. The damaged sink was then returned to me. When the installers came to put the sink in they insisted that I give them the damaged sink that I purchased, which I said no. That doesn’t make any sense. I purchased it from Home Depot and East Coast Granite cracked it and agreed to replace it so why would they now want my damaged sink back. The reason is because according to the owner, he planned to take my damaged sink that I purchased and repackage it and return it to Amazon where he ordered the replacement sink so he could get his money back for replacing my sink! How fraudulent is that??? So, realistically- they did not truly replace at their own cost - but are attempting to exchange it using the one I purchased. It’s the principle and bad customer service. When I refused to give my sink to the installers, the owner called me (while the installer was still here) and was extremely rude and disrespectful and spoke terribly to me. He was furious that I would not give him my sink that I paid for. He argued and demanded that I give him MY cracked sink so he could return it to Amazon (which is where he purchased the replacement sink from) to get his money back. He told me if I didn’t give him the sink he would send me a bill for the replaced sink- even though they acknowledged cracking it in their shop while in their possession!! That makes no sense. He continued to basically yell and talk over me until I finally had enough of his behavior. He just would not let up. I was shocked, frustrated, and it made no sense to me at all. This is how an owner handles an issue that is the companies fault?? I had several witnesses to this entire conversation so he can’t deny it. The installers literally took my damaged sink from my house. This is fraudulent to take something a customer paid for and return it to a completely different company just so they can get out of paying for replacing the sink. CHEAP!!!! Shame on you!! What business owner would argue and be rude to a customer who spent several thousand dollars with you and lose future business when the company is at fault for the whole situation to begin with . Terrible service - watch out for them. The owner is shady and underhanded. I will NEVER refer anyone who treats a customer that way to East Coast Granite. You can’t do business this way. It’s wrong! I am incredibly dissatisfied and disappointed. I hope Amazon realizes that’s not the sink purchased from them. Shady company!! There’s plenty other companies to use, don’t take a chance with East...

I purchased granite for the master bathroom renovation, as well did my mother, who lives a few doors from me, at the same time. We were given instructions and a date and time for installation by Sara. On the scheduled day of installation (8-11am) no show, no phone calls. At 12:45 I called the store, spoke with Alexis, she said the granite was on the truck, she didn't know what truck, they were just behind, they will be there, she had no way of contacting the installers to confirm. I texted Sara, explained the situation, we were waiting for granite and needed confirmation it was getting late and I had been up since 6am prepared for the installers. She said she would find out what was going on and get right back to me. I waited 45 minutes more, no response., called back spoke with Alexis, was told we were never on the schedule, the owner had removed us from the schedule, and we would not receive granite today. No real explanation, no rescheduled date, nothing. Waited till Thursday of the next week, I telephoned Sara, asked if we were going to get our granite, since we were in not able to finish the bathroom vanities. She said we would get granite tomorrow, I asked what time, she gave me the 8-11am time again. They arrived around 12:40. Installed the granite. My mother's granite had a chip in the surface in front of one of the sinks. One of my sinks had been installed off center, the drain was to the complete right of the faucet and water stream. I contacted Sara, she said she would send a repairman out the next week. Waited another 5 days, heard nothing. Called again, spoke with someone at Glenwood Ave. store, explained situation, she spoke with the manager. Sara responded later with appointment for repair. The same folks came back, they had to hammer in wood shims to try to break loose the sink to readjust, sink broke. It was disturbing to watch the hammering around the granite, I was on pins and needles. They had no other sink with them, and had to return again the next day to replace. The chip was filled with epoxy in which they fumbled with trying to decide what to do. It was not repaired professionally, but it was best to just get them out of the house. It's difficult to communicate with people who do not speak English. I am very disappointed with my experience. I was so excited to get the granite, but what we went through with no communication, not showing up, installation mistakes, language barriers...it's not worth it. I had to make every phone to try and get this installed and repaired. I've pressure washed the mud off the front porch area rug their shoes left behind and I'm putting this behind me and just being grateful it was not a kitchen!!! Update: I would like to thank the owner for contacting me and offering his apology and sorting out the issues. Thank you also for offsetting the problems. I hope we can do business...

After our son purchased a townhome in Raleigh this past summer for a job transfer, the kitchen was in dire need of a granite countertop and backsplash. We contacted East Coast Granite and Marble on Glenwood Ave in Raleigh and spoke with Stephanie. Because we were in Boston awaiting the closing, everything needed to be done long distance. WOW #1 - what fantastic service were we provided. I can't say enough about Stephanie T. and her team. She is beyond incredible as a communicator and was awesome to work with. Before we did a mail-away closing, Stephanie visited the property with the realtor, took pictures and measurements and got back to us with design options, specials, and selections while we were still not on the premises. She emailed granite and tile selections, made design recommendations, and offered a free 70/30 stainless steel sink with their granite and tile special currently underway. WOW #2 - Not only was the cost reasonable and comparable, the quality of the materials was superb and beautiful. After we made the selections, they re-measured again and scheduled an install, even though he had closed on the property, all while we were still in the Boston area. She communicated the schedule of removal of old laminate counters and backsplash and the timing of the granite and tile backsplash installation. She had even made design options during the install that proved to be not only stylish, but practical. The installers were couteous and left everything clean and neat upon my son's return to Raleigh. WOW #3 - During this entire process, Stephanie emailed pictures, design suggestions, updates, and final pics. We even needed a few touch-ups with granite sealer, and they scheduled a prompt return to apply it. Overall - these WOWS should do it for East Coast Granite on Glenwood Ave in Raleigh - SERVICE, PRICE, SPECIALS, QUALITY, INSTALLATION, and FOLLOW-UP. You would be crazy to use any big box home improvement store or other supplier when EAST COAST GRANITE and MARBLE proved to be a WINNER in every aspect of customer service and quality possible. My son is thrilled with his new kitchen and can't say enough about how smooth the process was. EAST COAST GRANITE & MARBLE is an A++++ COMPANY THAT WILL MAKE YOUR KITCHEN DREAMS A REALITY and a WOW! Visit their Glenwood Ave location in Raleigh NC and ask for Stephanie - better yet, give her a call - they can even do a long distance kitchen from beginning to end.............Gary,...