All American Auto Repair — Local services in Revillagigedo Island

I had been going to All American since they first opened their doors. I had 100% confidence in their work and skills, the pricing was fair and they never made me feel dumb or talked down to me when I asked questions. Since the ownership changed though, things went downhill quickly. The last time I took my vehicle in was the LAST time I do business with them. I could get into all the details of the experience (the time before wasn't so great either) but the things that really ticked me off was their charges.

I needed to get a windshield wiper motor replaced. They charged me $189 for the part. Retail price on the part from Napa was $160 plus a $30 credit when the core was returned. So, not only did they charge me MORE than retail on a part they pay LESS than retail on, they didn't credit me anything for the core. They kept that for themselves.

I had them change out my headlights as well. When I went to pick up the van, the headlights wouldn't turn on. The new owner came running out and fiddled with it until they came back on but the driver's side light is browned/dimmed. He swore up and down that they were working beforehand.

Finally, the labor charges....I was charged an hour for the lights to be swapped and an hour for them to fix the horn. The notes say that they connection was dirty so they cleaned it and now it works again. 2 hours of labor (at $127.50 per hour) for something that would have taken an hour at most.

I have absolutely zero confidence in their skill or honorable business practices and will never take my vehicles to them again. It really sucks because now I have to find another shop. I really liked them before the new owner, bringing them treats and whatnot every time they worked on my vehicles over the...

This company is very disorganized and is incredibly difficult to get a hold of. I recommend making contact with them in person and holding them accountable. All American Auto had my car for 3 months after I had an accident. They were supposed to have the mechanical parts of my car fixed and then hand over my car to a body shop for the body repairs. I had been assured by both companies that they work together and will get my car fixed. After not being able to get a hold of All American and them not providing me any updates, I went to the neighboring body shop and asked if they had information. That place told me they don't have my car and I'd need to get a hold of All American. I thought these businesses worked together...?? Hrm, apparently not as they originally told me. Of course, All American did not contact me after I left multiple messages. The body shop was able to get a hold of them, naturally, and they went and picked my car up. Terrible customer service and I'm still without a vehicle. At this point I'm well into month 4 without my car. Very frustrating experience to say the least. It's as if this company doesn't recognize that people absolutely rely on their vehicles for work, doctor appointments, grocery shopping, all the...

I have been going to All American Auto since they first opened. In the last 4 years, these gents have taken VERY good care of me and my family's vehicles. I LOVE their pickup and drop off service, very convenient. As a woman, it's hard to find a mechanic that doesn't treat you "like a woman" when it comes to car stuff. These guys are open, straightforward, and I never worry that they may tweak something that would cause me to come back. They fix what needs to be and provide me with a list of other repairs they see should be done in a prioritized list that makes it easy to plan and budget. They go above and beyond, too! One day, I was driving along and a rock got stuck, REALLY STUCK, in the tire between the plate and the brake. It made a god awful noise and nothing I did would get it to loosen and drop. I drove the car up to them and they took care of it for me - no charge! These gents took time out of their very busy day to help me with it, and then waved me off with a smile. Who does that anymore? THEY DO! I am a very loyal customer and will tell anyone who will listen about why they should go there. And no, I am not in any way related to anyone who works there. Zero affiliation other than I will be their customer until they...