Don Johnson Motors Service Department — Local services in Rice Lake

I would give you less than 1 star if I could. I have my car towed to Rice Lake because it will not start. I have to make an appointment to have it seen. It will take 2 weeks. I can not get a loaner car, because I have to wait until you know what is wrong with the car. I wait the 2 weeks. I find a ride up to Rice lake to see if I can get the status on the car, it has not been looked at yet, I was told that they are really busy, ya so am I ,I still have to get to work, do shopping, make it to doctor appointment, and yet find rides to get there because I do not have a car. Then I was told that I would receive text the following day, and let me know when I can pick up the car, but I did not receive 1 text, so after I get off work I send a text to check on the status of the car, mean while I have to find a ride up to Rice Lake. You pick out a car. You buy the car. You drive the car off the lot. That it they don't really care about you anymore. Just get in line make an appointment and when they are not so busy they...

My parents had bought a brand new truck off the show room floor, it was in getting repairs during last summers hail storm. Due to it being parked outside there it got bad hail damage. They were told it would be taken care of and they would cover the expenses to have it fixed. Here we are almost a year later and still not fixed. They have not been working with them and keep saying they are handling it. A year later and still no progress???? There has been many phone calls with no answers and just we’ll talk to this person and they’ll call you. Calls never come. I would never buy from them again as they have been horrible to work with and are definitely not there for their customers. We were people who went there to get our vehicles serviced for general maintenance many times and everything. We have been loyal customers to them and this is how they are loyal back? Sorry Don Johnson you have lost some...

I tried having my boat stored and serviced here because the employees were friendly and seemed very helpful. Unfortunately, that's where it stopped. First I had a trailer tire replaced last fall and I drove less than half a mile before it was flat again. Apparently the valve stem they replaced didn't seat completely. Then when I picked up my boat in the spring they forgot to leave the keys in my boat. Fortunately it was a only 15 minute drive back to get them. Lastly, when I had filled out the form to schedule my spring pick-up of my boat, I had checked the box to have the fuel tank filled. Alas, after I had put my boat in the lake I discovered less than half a tank of gas. I would have stopped to fill it had I known that they had not. I don't think I'll be got back...