DIS Computers — Local services in Richfield

We have been working with DIS for over 6 years and they have been integral in designing our IT infrastructure to match our needs. When COVID hit, they proactively prepared our staff to transition to remote work in a seamless fashion which ensured that our team stayed productive. We even used the time to tap into DIS’s web development team to help reinvent our website and digital footprint. Their highly collaborative approach allowed our staff to have buy in to the web design process which they used to create a state of the art website that really showcases our work and mission. If it involves technology,...

Hard for me to believe the rating is this high. My experience with DIS is: slow response and doesn't want to try resolving the issues. Often I end up solving my own issues, then let them know how to do it. Even just a simple solution of "Run as administrator" I had to figure out myself. It's like they don't want to try, just a couple mins after looking into the issue, they decide we need to ask someone else, like support or programmer of a certain software or program, instead of just digging into it and figure it out. Also, terrible of not informing about addtional charge prior to changes made....

We've been working with DIS for about a year now and couldn't be happier with our relationship. As a creative agency, we were quickly migrated to Office 365 and Creative Cloud and setup for work in a remote environment. Since most of our office went remote around late March/early April 2020, our business has been seamless as a result of the processes and systems we put in place with DIS. And, from a personal standpoint, I went from receiving about 15 calls a day about our IT setup to now receiving about 3 (or less) per week. I highly recommend you look into DIS for all of...