Ashley Store — Local services in Richland Township

Unfortunately we did not have a good experience for multiple reasons and I don’t even know where to begin. Our sales person (Eve) was pushy to begin with and informed us our delivery would be 10-16 weeks upon sale. Of course it wasn’t, and we found ourselves calling to check in multiple times to check on our order. Our sales person also made a few strange comments about my fiancé’s size when looking at beds/mattresses. It made us a little uncomfortable and she clearly cared more about the sale.

We were totally understanding of the delays in delivery with production of furniture at this time. What took a turn for us was after that. My fiancé was very transparent on availability of delivery, which a few weeks ago when discussed, didn’t seem like a problem. We received a call that the delivery was going to be in the morning (which is not what we were told to begin with), and we made sure someone was there. The delivery person went to the wrong house and then showed up and informed us that our bed was damaged. We really appreciated his honesty and transparency and totally understand that sometimes that happens.

What really surprised us was when I called the store to speak to someone about our experience. The woman who answered the phone was rude the second she picked up. I have heard many stories about rude staff at that store, but we wanted to give Ashley a chance. I asked if I could speak to a supervisor or manager about my experience and she literally said “for what.” I told her about my experience and frustration with Ashley. It turns out the lady who spoke to us on the phone was our sales person, Eve! She then refused to put a manager on the phone and simply said “no.” I asked her if there was anyone else I could talk to and I got “no.” I could barely get a word in because she was incredibly defensive and very rude on the phone. She constantly was cutting me off and didn’t seem to care what I was expressing. When I told her my frustrations, she said “well that’s not our problem. That’s not Ashley’s problem” when I told her we had to arrange having someone here due to sudden delivery changes which, again, were previously discussed. She was mumbling things to coworkers when we ended the call. I have never had such a negative experience in customer service and the crazy part was that it began the second she answered the phone. My fiancé then called to follow up on this and she hung up on him. Ashley then refused to answer our phone calls. We have never had such a negative experience in purchasing anything! We highly recommend Raymour and Flanigan down the street. They have been...

I visited Ashley to look at Recliners. The sales Representative, Eve was extremely helpful and knowledgeable. At first I did not find what I was interested in until leaving the store. I saw a recliner that had potential, rather pricey I may add, but I would consider. I visited three other stores to compare items, likes and dislikes. After reviewing with my wife, I decided to return to Ashley and review the chair once more. I decided to purchase, but had to obtain a better price than what was on sale. Not only did I purchase the Leather Chair, but an end table to compliment the chair. Eve and Patty (the lady who rung up my sale, along with the five year protection plan) was very helpful. I would consider purchasing other items when needed. Great store in Quakertown, PA. Thank you for the great service and attention to my needs.

Buyer Beware. I purchased this chair specifically because I was told not once, but twice that the chair was Made in the USA. After receiving a call last evening, 2/19/20, I was informed that my chair would be delivered in early March, this is after a week from the original order date, 2/11/20. I asked why does it take so long if the chair is made in the USA. They had to check. By the way, the store makes you sign a document that your furniture will be delivered in 2-6 Weeks. Now I know why. I questioned what State the chair was made in and who the manufacturer was. They could not answer and I had to wait for a call back. I received the call, and was advised the chair was manufactured in Vietnam. Explains the delivery time. I was not happy and informed them I was lied to and that they committed a fraudulent act - to do business. I was advised I could come to the store and get a complete refund, which I immediately did. I was not a happy person, and I can assure you I would never do business with Ashley Furniture...

Horrible customer service!!!!! Do your self a favor and go to Raymour and Flanigan down the road. I purchased a coffee table and two end tables from this store and within a month they’ve started splitting and cracking along the legs. I put in a claim on 3/23 to their Guest Services Center and was told that I would hear back from them within 7-10 business days. By April 11th I still hadn’t heard back from them so I called again and the representative, Rachel, said that I would hear back from someone that day or the next. It’s now April 14th and I still haven’t heard back from anyone. On top of this I paid the additional money for a 5 year protection plan that’s obviously useless considering they told me this issue wasn’t covered by my protection plan. Update - I finally was able to speak to a representative from guest services. Unfortunately I was told that since we picked up our furniture from the store, rather than having it delivered, I voided the warranty. Nobody from the store informed me that picking up my furniture would void the warranty. I contacted the manager from this store, Isaiah, he stated that what guest services told me wasn’t true and they should honor the service call to rectify the situation and provided another number to call - same response, I voided my warranty picking up the furniture. I spoke Laura the office manager and and she suggested that I call the manufacturer of the furniture but couldn’t provide a number. I’m so disappointed in the customer service that received from this store and I refuse to purchase anything else from them ever again. Since purchasing the coffee table and end tables from this store, me and my husband have purchased a sectional sofa, a dining room set, bar stools and an entire bedroom set from Raymour and Flanigan down the street and have had...