Bell Tower Lake House Living Company — Local services in Richland Township

Before I begin this review, I need to clarify 2 things.

1. I have never written a negative review about any business
2. We have been a loyal customer of Bell Tower for over 10 years, and...

During that time we have purchased 6 complete sets of either indoor or outdoor furniture, several outdoor umbrellas, several area rugs, lamps, side tables, pillows, fabrics, and numerous accessories.

A delivery of our living room set in August (2 sofas, a chair and matching ottoman,) included a 48 inch upholstered ottoman and the ottoman was made with a COM fabric. When it was delivered, I immediately noticed the workmanship in pattern matching at the bottom of the ottoman. (See photos).

When we contacted Ashleigh and showed disappointment, Ashleigh wrote the manufacturer, sent photos, and they said it was matched with a flow match and there was nothing that would be changed. Instead of phoning us, Ashleigh chose to write an email.

Ashleigh's comments via email to us were as follows:

"We apologize that you are not happy with the ottoman. At this point we can not offer any other option, since it is a custom piece with the fabric you ordered and there is no defect with the ottoman. Best regards."

We placed several phone calls to Ashleigh and eventually were able to talk to her. We asked her if she would come over so we could show her in person. At that point her comment was "No...I'm not coming. I saw it in the store, and it's perfect." After several minutes of back and forth discussion we tried to get her to come over and see how the mismatch caused these turtles at the bottom to be a turtle and a half and be 6 legged turtles compared to the 4 legged ones on the rest of the ottoman. She said "they aren't 6 legged turtles." When she again told us she would not be coming, my husband explained to her his frustration with her treatment of us and that we had spent "hundreds AND thousands" of dollars at her store... she argued..."You haven't spent HUNDREDS OF THOUSANDS OF DOLLARS."

At that point it was clear to us Ashleigh was going to provide no support. Only after I asked if it was possible to obtain some plain material like the sofa so we could try to figure out if there was some way we could solve this issue, did she say "I'll send you 2 yards of the sofa fabric at our cost." And, when my husband told her he was disappointed at her lack of support, that she had lost a very loyal customer, and we wouldn't be returning to her store, her comment was "I THINK THAT'S A GOOD IDEA."

So, this situation left us with the following:

1. We purchased a $2,500 ottoman and were unhappy with the workmanship.
2. The remedy to fix this is up to us.
3. We need to locate an upholsterer on our own to have the ottoman taken apart
4. The size of the ottoman causes us to have to rent a U-Haul to take it to the upholsterer
5. We are left with additional labor costs and additional costs of the turtle fabric to have it remade again.

Other than Bell Tower sending us some plain fabric that could possibly be used as a makeshift solution, they totally abandoned us as far as providing any ideas or customer support whatsoever.

In the past, we had a very good relationship with Bell Tower. Although I had heard of other people who had issues with Ashleigh, we have always held strong in our support of their small business, and I explained that to Ashleigh. I have brought in or recommended this store to friends who have made thousands of dollars of purchases. In sharing this situation with my friends, however, they are all equally appalled at not only the mismatched turtles at the bottom of this ottoman, but more importantly they are appalled at the unprofessional and inexcusable way we were treated.

Because of what has occurred, I can no longer recommend Bell Tower with a...

In Febuary of 2019 my wife and I bought a lake house on Wall Lake in Delton Michigan. I discovered Bell Tower on the internet while still in our other home in Reno Nevada. We told Ashleigh what we needed and she got right to work. She went to the house with her assistant before we even got to Michigan. She took room measurements and had a color palette and furniture picked out for us to look at when we got to Michigan. All we needed to do is tweek it a bit and place the order. By the time we had the walls painted and the new floors installed furniture was ready to be delivered. We couldn't be happier with the way our lake house turned out and working with Ashleigh and her staff was a delight! We couldn't have done it without them. I highly recommend Bell...

We recently built a new home on the water and my husband and I knew what we wanted, but had differing opinions on what style it should be decorated in. From the moment we walked into Bell Tower Lake House Living Company, our differing opinions disappeared. There was a live oak edge dining room table in the showroom that pulled us in and Ashley helped build the rest of the design of our home from there. She listened to our ideas and applied her expertise to shape the perfect design. We absolutely love our new place and have happily and highly recommended Ashley and Bell Tower to several of...