3D Cycle Parts — Local services in Richland

I almost never give a bad review. But... After ordering some parts from these guys, I thought of something else that I needed, and 12 minutes after I placed the first order, I asked them to add a small pack of bolts to the order. They said no, and said it'd cost another $18 shipping. I asked them to cancel the order and got this....

Our cancelation policy states that any cancelation request must be submitted within 5 minutes of placing order so we cannot grant that request. Within 20-30 minutes after the order is placed our system auto ships most orders. Tracking emails are sent out the next business day during business hours. Thanks!

Don't do business with these jokers. I don't care if they are the "KLR" experts or not, this isn't how you treat a customer. Order from Amazon.

Edit: it's been almost two years and I saw this review so I thought I'd give an update. I called the shipping company and they said they didn't have anything. It took 36 hours for the shipping company to receive my order, at which time I called them and told them I refused the shipment. I then called the credit card company and refused the charge.

So, because 3D wouldn't add a pack of bolts to an order that I made 12 minutes before, 3D #1 had to pay the shipping on an order I had told them to cancel a day and a half before they shipped it (12 minutes after the order was created). #2 lost a customer forever because someone in their organization felt like being a jerk. #3 ended up getting this review tagged to their business.

I ended up losing nothing, except I still don't have the things I ordered from 3D. Ultimately no one benefits from when businesses treat their customers like the enemy. I would have happily paid for the bag of bolts, it was obvious that they hadn't done anything with my order in the 12 minutes they had it, and I wouldn't still be irritated about it two years later.

Don't treat your customers like the enemy unless you really want enemies instead...

I rode my 2011 klr650 from california to mississippi and didn't know what I was really looking for but I got the 16th upgrade 🤨☝️ it's a must for them long af Roads. Especially after Seen that the highway speeds are about 75 to 85 miles an hour on average an literally watching people pass me🙄 😃☝️but after I got the 16th omg it just ran so much more better on the long af Roads But sadly, my klr650 2011 gen 2did not make it back to California ☝️😃 Fate decided that it would go. And turn into an inferno of blue blue flames on the 10frwy 500miles away from LA BUT I WILL BE GETTING THE GEN 2 KLR650 AGAIN oh and the mpg drops to about 210 with the 16th at a 75+mph an at like 85/90mph u get about 175mpg Keep in mind. I will virtually going back to California. With the 15th you actually get about 300 going 65mph but the speed limits were 70+ so it was wacky af being on the 10 and the 20 to mississippi 😃☝️ Also. The dudes at 3D cycle parts are Absolutely. Cool af 😎 100/100 they should definitely do bike nights there they definitely have the The Potential to be bigger with the kind of people that they have...

Absolute worst experience I’ve ever had with a small business. Once he gets your order and money, forget it, he’s done with you. There’s no “customer service team,” just some scam artist behind a keyboard or phone (that’s if he actually gets around to responding). Don’t dream of returning anything, because he “does not except returns.” Read the vague/blanket so-called policy. It’s a joke. He reluctantly made an exception after ignoring my emails for days on end. I sent the product back over a month ago and still no refund and he won’t respond to messages. Clearly over his head and has zero business sense. Avoid at ALL COSTS. Look around the internet. Plenty of complaints, only wish I had read them first. If I could give zero...