Elephant Car Wash — Local services in Richland

This is a quality automatic, or self service car wash, with quality hose pressure and various soap application choices, for a reasonable price. I have 2 complaints though. First, is with the self service portion - if you use a credit card, but wash for more than 20 minutes, the credit card system times out for further credit card use, forcing you to either switch bays or buy tokens. This was very inconvenient as there are only 3 self-use bays and they were all in use. My vehicle was covered in product for a lengthy period of time as I waited for another bay, before realizing it would accept tokens - so I had to use my card for tokens. If this is a fraud feature, it's silly when I can just go to the next bay. Second, the system does not clearly tell you how much you are paying, after the first 2 minutes, when using a credit card. And when you finish, there is no total price charge notification. I will still rate it 5 star for the location, convenience and quality product, as I can just buy tokens with a card...and if you buy $10 worth of tokens, they give...

1st: Machine did not give me my $9 in change. 2nd: Had to wait 3rd: Wanted to comp me car wash instead of entire refund - Does not work like this, its a matter of principle. In the end they did give me my entire refund, which is why this is a 3 star review and not a 2 star. The car wash works as it should, its about as effective as Steptoe's touchless but more expensive. For my first time through the fact that I had to call management to get my change is ridiculous, they were very friendly though the girl was a bit too nosey. Does not matter if I waited one minute or twenty, it comes down to the principle of me waiting for something that I was not expecting to wait for. What if I was on my way to work and that $9 was my change for lunch? What if by waiting I was going to be late for an important meeting? Like I said, i got my money back, all of it. We will not be returning and will continue to use...

I'm pretty disappointed with this car wash They charged $10 on my card for using the vacuum for around 4 minutes and it said it would charge my card $2 It said $2 on card or something similar to that and then I used the fragrance option which was $0.40 which has not shown up on my card the $10 is still pending so hopefully it'll go down to the $2 that it said when I stopped vacuuming and turned off the machine. The carpet shampooer is quite painful to hold and it does not get in crevices and it is very hard to use and does not do anything at all unless you have a completely flat surface to clean which I don't know of any car that does. This is an alias account and I would like to get in contact with the owner to be reimbursed as other people have so if you read this please email me...