Black Optix Tint — Local services in Richmond

Do yourself a favor and go to a real shop! I had a previous experience with this shop when they 1st opened and got my windows tinted and didn’t have any issue so I figured I could continue to support this local business. I recently went there to have a remote start installed with (Brand new parts of my own) and purchased the bypass module they recommend. When I called to schedule my appointment I was told install would be $100.00 with my own parts and a lifetime warranty on the labor. I got there and was told oh we told you the wrong price its $150.00 due to the 2 way system you have. Ok so no big deal I could understand that I guess! So I get a phone call about 2 hours later saying that oh well this is really a $200.00 job but I can do it for $180.00. My response was why??? The guy at the front desk with ZERO aspect of customer service told me it was due to the bypass module and other than that he didn’t have a real answer but could get me one and call back. Long story short I never got a call back and upon picking up my vehicle I get another call from him telling me that I could not use my factory key as they had said I could before after the install was done. I told him this was incorrect and per every other Real shop this wasn’t an issue. He even asked me since I know so much about remote start why didn’t I install myself (Hence why you get a check every other week) lol. I picked my car up paid the $180 and not a single person could tell me why the charged had increased by another $30. The part owner as they say went over the remote start with me and told me the factory 3x lock would not work on two way systems but "if I’m wrong you have a lifetime warranty so you can bring it back and I will fix it". I started the car and ALL of my dash lights came on, his response was where did you drive it to. In the 5 seconds it took for him to run to the back how far could I go? So needless to say the issue was fixed in 30 mins. While using the remote start I noticed all items I had purchased were not installed and parts not used were not returned and their response was the front desk did not tell me and didn’t charge you for it…. It was all in the same box! I had the remote start installed on Friday and while using it and unlocking the doors the car sometimes would come on and stay on, seems like a really big issue and something not done right. I called the shop the next day and told them the issue and said since it seems to working improperly I would like to have it removed so it doesn’t damage my 33k car for a $500(parts &labor) job since the wiring seemed wrong and I would like to talk to the manager about some kind of refund (Didn’t even have to be a full refund). The manager said ok bring it in and we will take it out and see what we can do with a refund, not oh I’m sorry and what can we do to make you happy since you spent your money and choose our shop over many others. I got there Tue and the manager or part owner was nowhere to be found the office staff didn’t even know when they were coming in! My 9:00am appointment took 3 hours to remove what I was told would be done in 30 to 45 mins. On top of removal when they took everything out they failed to return all items that came with the equipment and got an attitude because I asked for it back. So two more days go by and I finally get to speak with the manager who told me oh you took it out because you wanted to there were no issue with the system and we don’t do refunds on labor after the previous conversation we had just days before. I can honestly say I made the biggest mistake by going to them It’s not even about the money but lack of knowledge and incompetence and their failure to fix the issue. My advice is if you are looking for ANYTHING go to a real shop with real techs that understand their job and value their customers or like the rep said if you know so much do it yourself…lol. They put the definition in YOU GET WHAT...

I have had the worst time ever at the one on Brook rd .in richmond virginia...I took me vehicle there for music installe..they told me it,took one full day to install my music..my vehicle was there for 3 days ,so I had no transportation to work,I was lied to repeatedly about times my vehicle would be ready..so finally after 3 day with out my vehicle finally I go pick it up late at night..once there I was told that the new speaker was hooked up to my factory Amp which may blow because of the speaker being to strong but we gone see..I can't believe as a professional you would do this ...it didn't sound like I thought it would sound..but anyway after 2 weeks of listening to it my my door speakers stop working...so I took it back and was told the Amp blew..So I was given a new amp..So once a again they tell me my vehicle will only be there over night so they could replace my amp,ended up there again for three nights ,I miss work and all because of this...the third day I called ,I was told it a be finished different times..so I finally go up there at 12 at night ..the guy was still working on my vehicle while drinking beer ..when asked how much more longer he told me a few more hours..I was very mad so I left,I had to go to work that morning at 500 am...So now the 4th day I was very upset because I don't have my vehicle ...So after work I called up there thinking it should be ready and thats when the manager tells me the guy that was working on it cut my wire to my air bag which came out my passenger window 😡😡😡....So now my vehicle is at the dealership getting fixed and they was paying for it...so now I been with out my vehicle going on 3 weeks and now its time to pay for it,it's hard to reach him...I have called and text his phone with no response...you wouldn't understand how mad I am right now...Im try my best to be positive about it all but my positive thinking is running short...A oh yeah they even broke my mirror on my driver's side.....I really need to talk to...

Jury is still out on this one. A friend of my wife recommended. My appointment was at 10am, they pulled my car in after about 1 hour of waiting. I asked approximately how long it would be after paying. I was told about 2 hours, ok. So, its been 2.5 hours at least 4 cars were brought in since. My car still hasn’t been touched. So far, I'm giving 1 star because my car has not been touched so, i’m not satisfied with the service. I will update my review, but just for reference a majority of reviews mention “quick”. Update: I failed to mention Springfield Va was the location of my service. My service yesterday began 2:45 min after my appointment time and was completed at just about 4 hours, i was told it should take about 2 hours at check in. A $20 deposit is required to “help avoid overbooking and to keep the shop running smoothly”’ I did have a conversation with the on duty manager and she explained their first appointment unexpectedly had to remove tint from a car which threw the whole timeline off. This is understandable but at no point was I told they were behind, until i spoke with her. I was not the only patron apparently waiting because of an unexpected delay. Is the $20 deposit really necessary? Looking at this logistically; parts, labor, payroll, rent, insurance, etc. what is $20 really achieving? In my opinion these are professional no one there is doing this for the first time, so having a grasp on est time per type vehicle & scenario should be a understood by all staff, and conveyed to customers ASAP, not when they are asking how much longer. So unfortunately my tint is peeling off my back window so I’ve had to reschedule for tomorrow. Service and quality of workmanship is now...