CVS — Local services in Richmond

It’s like they have no idea what they’re doing or talking about. For some reason they only ever receive half of my prescriptions but the CVS in Liberty never has any problems getting all of my prescriptions.

They also tried to tell me my newborn should have an insurance card AT his time of birth (IMPOSSIBLE as he had no legal name to be assigned a medical ID) so my insurance (which should cover my newborn up to a month!!!) could not cover for him but they were soooo generous enough to apply a coupon to it. When I insisted my newborn is covered under my insurance currently until he’s able to receive a card, the lady (Brittney or however you spell it) rolled her eyes, and told me to hold on.

To add on, I called in a special prescription and both times I’ve been to pick it up she’s reminded me to call in ahead of time because they don’t normally carry that prescription.. isn’t that what I did when I called and had the order placed??

TL;DR: they never fill all of my prescriptions, & have no idea what they’re talking...

This location is a complete joke. Every prescription even though it is clearly stated what is needed, they don't read it or follow it and have "to reach out to my provider". And since when do patients only need medications Monday through Friday? Do they not think people need meds on the weekends? I absolutely HATE this CVS and their customer service is severely lacking to almost completely nonexistent. Just because you can text message doesn't mean you shouldn't actually pick up a phone and call the customer to get clarification before you drag out filling a prescription process. Sometimes getting certain medications is an ASAP situation but they just want to drag their feet...

I agree with other reviewers. I can’t get ahold of anyone on the phone after waiting on hold for ever. I’ve also gone in the store several times to look for products (which they haven’t had) and am never greeted by staff. I gave two stars because when I have done COVID tests through the drive through they were friendlyish, but seem very understaffed and...