Motleys Asset Disposition Group — Local services in Richmond

Id like to start by saying I have bought hundreds of items over the past few years off auctions. I also understand the risks you take when buying stuff (blown motors, transmissions, etc). However, I have never been scammed the way I was with the item I purchased from here (the seller was the scammer not the auction house, however they should have made the issue right). I purchased a boat back in June. It was an early 2000s center console in rough shape. The listing stated the motor was a 2019. So, with that information I was willing to spend a good bit on the boat due to it having a newer motor. After winning the bid for just shy of $10,000 I went and picked up the boat. The seller that was selling the boat through the auction had put a new engine cover off of a 2019 over top of the actual motor which turned out to be a 2002 motor that was sunk so that he could make some extra money at auction. The motor was trash. I am not mad about the motor being bad (that is the gamble part of auctions), however I am mad that I paid almost $10,000 for a boat that was worth nothing other then the price of the 2019 motor that it supposedly had (per the item description). If the listing did not say it was a 2019 motor, I would have never bid anywhere near the amount that I had. In past experiences, usually auction houses will fix these types of issues. In this case I was told it was my responsibility to know that the description on the year make and model could have been a lie and that they do not verify anything. I have bought multiple vehicles in the past from this site but I will be taking my business elsewhere now and I strongly urge anyone bidding to go look in person and run the vin numbers before you buy so you don't make the mistake I did. They do state in the description that they don't grantee that any information is correct so unfortunately it is a lesson learned for myself. It is a poor way to do business, but definitely a lesson learned. Again I am not mad about it being sunk and the motor being bad, I am mad about the misinformation of the year of the motor by...

Do not, I repeat do not, ever go here. You will spend your hard earned money on a machine/car/truck that won’t last 10 miles down the road. It is nothing short of robbery and a massive, insider scam and I’ll explain exactly why.

Firstly, there was a diesel generator advertised online, so I bid a reasonable price. I won it, great, I go there the day of the auction for the live auction. My item comes up...the muffler was broken and conveniently hidden behind the item. I pulled out my phone and looked at the listing... surprise surprise, EVERY photo ever-so conveniently hid the broken parts. Clear as day false advertising and knowingly selling broken equipment, unbeknownst to the buyer because they hide it in every way they can. This is only the start...the cars are a highway robbery.

90% of the cars for sale here at these public auctions are DEALER vehicles, not repos, not insurance whatever’s, no...they are DEALER vehicles. You, the public buyer do not get a chance to test drive the vehicle, and for good reason. The dealers have an on going business relationship with Motley in that DEALERS can privately test drive cars before they bid, PUBLIC buyers cannot. So, the cars that DEALERS cannot sell on their lots because they are BROKEN or whose transmissions do not work, will be brought here to be bid on and sold as the buyer cannot test them beforehand. EVERY car here had a fatal problem, if it didn’t, it wouldn’t be here, it would be on a dealers lot being test driven like every other decent car. The dealers are allowed to test drive, you aren’t. In fact, an acquaintance of mine is a dealer, he told me 10 of his trucks had problems, and before the bidding started on them, he ran to them and covered the leak stains on the ground with dirt. Motley’s knows, they know, you...

I have had a 5 star experience with their Auto Auctions, however I was registered for the real estate auction in advance and had several issues.

The first major issue was having to register multiple times, since I had registered too far in advance. I attended their tax sale prep session which I do recommend as well. The biggest problem was that after having attended this I was under the impression that all of the bumps in the road would be disclosed here, but this is not the case. Your team should be more transparent about your online bidding policy. This is my biggest concern. After arriving at the tax sale there was over 400 people registered, and in a time of Covid they are enforcing masks which is great, but there was no social distancing whatsoever. The registration area made sure that even if you would want to social distance, you would be forced to register in a crowded area with cluttered lines. As a customer or employee I would not feel safe in this environment. After expressing this concern and asking to bid online or by phone I was informed that I would have had to bring funds 24 hours in advance. This at - no point - was ever mentioned during their seminar, or during the registration despite "encouraging online bidding".

I informed your team that my mom is in the at-risk category and that no real estate investment is worth sacrificing my family's safety.

Auto Auctions: 4.5 Stars Real Estate Auctions: 1.5 Stars

Bumped the rating because their team reached out which is more than you can say for...