PC Mobile Pro — Local services in Rio Rancho

I contacted Josh for help when my new motherboard would not work when installed. He found it was faulty and put in a different one. But he also installed an 8 year old graphics card into my computer without my explicit consent (only telling me after he had installed it) and charged me $150 for it when there was no way it was worth above $50. I asked him if he could take it back and I could have a refund so I could get a graphics card that was actually worth my money and he agreed, and said I could use the graphics card until I got a new one. After I installed the new one myself I reached out to him and he said I could get my refund, but then never contacted me to actually come by and give me my money back. He proceeded to ignore me for 3 months, barley answering me and flat out refusing my calls towards the end. Finally after many attempts of getting him to respond he came by my house and took the card, and only gave me $100 back. I said that he owed me more and he said he doesn't work for free. I told him that he was paid for his labor, he charged me $180 for his services, which I paid with no issues. Then he said fine actually its a restocking fee. I told him this was totally unfair as he was clearly not doing as he agreed and he said that I should "quit my bitching" and "you young people are so entitled." He then got mad at me for it being a months old job to which I reminded him that he was the one who said this was ok to this and that he had ignored me for months. He also never stated that there would be any fees for returning the graphics card in the first place, which I have proof of. He then drove away and has not spoken to me since.

TLDR: Josh charged me for old equipment and when I asked for a refund he said yes but then ignored me for months and didn't give me all of my money. Absolutely no way to treat another person. Do not use his service, if he can take advantage of...

Josh was very personable and responded quickly. My uncle is having issues with loading, reading, and writing emails. It is VERY slow, and there is a lag when he types emails. Josh looked at his computer and said it is not a fast computer due to the hardware, but that for my uncle's use (he primarily just uses his computer for email), he should see an improvement after a tune-up. He paid $145.00 for the tune-up and installation of Vipre anti virus. We agreed that Vipre would be installed since it was part of the $145 cost ($145 was a $20 discount off regular cost of $160). There was ABSOLUTELY NO IMPROVEMENT. We reached out to Josh about changing out the hard drive at no additional cost in an effort to do right by a customer. He explained he wouldn't do this because of his cost. He said the hard drive would b $100, and he would discount the cost to clone the hard drive, it would be $50.15 instead of $59. My uncle decided not to spend any more money on PC mobile. He felt he had already wasted $145.00, so to end up spending nearly $300 on his computer without having the confidence it would improve was not a wise move. Also, and this is not an issue I brought up to Josh, but I had him look at my computer because there was a buzzing sound when I turned it on, and I was worried it was going to crash. He took my laptop and did the tune-up and Vipre installation, but when he brought it back, the buzzing noise was still there. He said I hadn't told him about the buzz, but ID DID. it was the only reason I had him take it for repair, but I didn't see any point to telling him I had told him about the buzz. He took the laptop and changed out the hard drive, and the buzzing sound is gone, but I won't do business with PC Mobile Pro again. Josh is very nice, but I'm more concerned with taking care of problems that...

If you want to give him money for free hire him. He said he wanted to diagnosed the problem and get back with me, once he took my computer, he called me and told me my computer screen was the problem but I could use a different Monitor to use the computer in the meantime. He then told me that he was going to charge me $65 for the diagnostic. Something that he failed to mention at the beginning of our transaction. I expressed him that I thought it was a very heavy price for just turning my computer on. I decided to pay him anyway, he return my computer. After I tried plugging it into a monitor, the computer will loop around into the HP logo. I called him about it, he told me he was busy and he was going to call me the same night. At 9:30 PM I text him and he said he was gonna call me at nine in the morning But he didn’t call me again so I had to call him Then he was extremely rude When I expressed to him that he diagnosed it improperly. He started shouting at me saying he Wasn’t going to be manipulated by me and that he was going to charge me more money if he was to look at it again. I ended up taking the computer to another computer Fix business, they diagnose my computer for free, and they told me that the screen was not the issue was the matter board that was not functional. They tested the screen and it worked perfectly, they showed me. So he charged me for NOTHING plus was extreamly rude instead of trying to listen to my concern he was being so disrespectful. Don’t waste your money and...