Valley BMW — Local services in Riverbank

Years of Harassment, Disorganization, and Complete Lack of Respect for Customers’ Privacy

My experience with Valley BMW has been nothing short of traumatizing. I leased my BMW in 2023, and from the moment I drove off the lot, I’ve been hounded by an endless stream of marketing calls, emails, and service reminders — despite repeatedly asking to be removed from every contact list.

Within months of leasing, I began receiving calls telling me my car was “due for service,” only to be told by the service department that my vehicle only required yearly maintenance. I unsubscribed from every marketing email, called multiple times to be removed from their lists, and even spoke to managers directly, yet the harassment continued.

Different salespeople began calling from various numbers, pushing me to “upgrade” or “end my lease early.” Some of them even continued after I blocked their numbers. It’s as if my personal information was passed around internally without any care or discretion. I feel like my privacy has been completely violated; my phone number and personal email are in the hands of dozens of people I never consented to contact me. I block a contact and a new sales rep appears like a plaque.

When I brought my concerns up to management, I was told “we’ve changed staff” or “we’ll take care of it.” These same excuses have been recycled again and again, and nothing has ever actually been fixed. Even after the new manager personally assured me that I was unsubscribed from everything, I still continue to receive marketing emails as recently as this week from multiple different sales associates.

And this isn’t just about emails. When I had a flat tire earlier this year, BMW’s roadside assistance had to tow my car to Valley BMW since it was the nearest dealership. Despite having full wheel and tire coverage, I began receiving repeated invoices that I should never have gotten. When I tried to resolve the issue, the previous manager was openly rude — he picked up the phone with “Who are you?” instead of a greeting. Only after escalating the issue to BMW of Northern California did it finally get addressed. BMW Northern California was shocked how I have been treated. Despite them talking to Valley BMW, they continue to harass people.

Even during routine service visits, the experience has been disorganized and hostile. On one occasion, when I brought my car in on a Saturday due to another flat tire, a service representative rolled his eyes, told me they had “no cars for me,” and acted as if my emergency was an inconvenience. Later, another employee (who was actually on his break) stepped in to help me and discovered they did have the tire in stock all along. Mind you, I never expected on a Saturday for them to give me a car rental or get it done the same day but the guy didn’t even let me finish. I had my dad waiting with his car in the parking lot who followed my car. But they are so egotistic working at BMW. It’s not even San Francisco BMW, relax.

For contrast: I’ve taken my car to BMW of Mountain View and BMW of San Francisco, and both locations were professional, kind, and efficient. They respected my time, handled my service seamlessly; and most importantly, never harassed me with calls or emails afterward.

What’s happening at Valley BMW goes far beyond poor customer service — it’s systematic mismanagement and a blatant disregard for customer privacy and consent. California law explicitly requires that companies honor unsubscribe and “do not contact” requests, yet Valley BMW repeatedly ignores them.

At this point, I am considering filing a complaint with the Better Business Bureau and BMW North America. I should not have to change my phone number and email address just to escape marketing from one dealership.

If you value your peace, privacy, and sanity, take this as your warning: do not lease or buy a car from Valley BMW. Go to another BMW dealership where they actually respect...

Valley BMW just completed a driver side airbag replacement on my 335i that was needed due to a recall. While I was waiting for the work to be completed one of the service advisors went over the 2 page invoice and Vehicle Inspection Report with me. It is Valley BMWs policy to inspect automobiles that come through their shop. Those items totaled over $4,300 in repairs. Attached to the invoice was also a yellow post it note saying “engine oil due”. I felt grateful that someone had brought things to my attention that were needed but that feeling did not last long. After getting in the car to drive away two warning indicators on the inside were showing “malfunction in the passenger airbag”. This warning was absolutely not there when the car was shut off and left at Valley BMW for the Driver Airbag recall. No one brought the warning message to my attention verbally or on the paperwork I was given by the service advisor. In fact, the Vehicle Inspection Report had a green check in the Gauges, Warning light and Horn column. Green indicating an OK result. When I brought the warning message to the attention of the other service advisor he informed me that the mechanic said the warning message was there when he turned the car on. He did not mention it because he thought I was already aware of it. The service advisor told me I could bring the car back in and for $169 they could inspect it and tell me what was wrong but nothing that they had done that day would of caused a malfunction of the passenger airbag. I couldn’t believe what I was hearing. That I would be expected to pay for an inspection and repair of something that was fully functional when I left it with the dealership. I also had to believe that a huge coincidence had occurred with the passenger airbag malfunctioning immediately after the driver airbag was repaired and that there was not one word mentioned in the mechanics lengthy report on the condition of this airbag. The service advisor mentioned the mechanic should of put it in his report. I don’t know if the mechanic was just trying to cover his own behind by not putting it in the report but the more disappointing part is the reaction I got from the service advisor. It was now my financial obligation for any inspection and repair if it is determined not to be related to their earlier work. Since the mechanic failed to put this in his report I think Valley BMW should show good customer service and give me the benefit of a doubt. Do they really believe I would bring my car back to them for any of the $4300 in repairs they noted on my invoice.

Update: Valley BMW service department contacted me and scheduled an appointment to check out the warning message for passenger airbag at their expense. They were able to fix the problem and clear the warning message. I truly appreciate that Valley BMW stepped up to...

The guys just DO NOT care about customers OR they simply have a habit of RIPPING CUSTOMERS OFF!

I contacted Richard Powers, the head of Customer Relations and Service out in New Jersey, reguarding my first experience with this dealership. in December I hit some railroad tracks with my car and for some reason after I went over the tracks my car stopped moving driving in forward so I had my car towed into the dealership under this situation I talked to the service advisor no Roland nesper and he told me that they wanted to replace my starter and which was $700 and that I needed a positive terminal for my battery so my car is there for about 7 days and then the bill was $360 for the diagnosis and 2002 2,500 568 for the parts and the labor I go in there to pick up my car on the seventh day with cash I pay $2,558 and then I get it home I drive it for a day and that same night I go to go to the store and put my key in and go to start my car and all the power went out then the next day I had my car towed back to Valley BMW only for them to keep my car for two more days and all they did was charge my battery and then send it send it home to me I get it home and they I go to I'm interested in selling my car now so the guys come out to look at my car and they hook it up to a scanner and they tell me that my catalytic sensors are bad how come when I have two strangers kids they're like younger guys come over to my house plug in their little tiny handheld computer and found the situation at hand. what's wrong with my starter? I didn't have a problem with my starter!!!

these guys totally had run tests supposedly at Valley BMW for TWO days TWO days they were telling me that they were running tests that they could not find the issue either their equipment there at the the dealership is faulty and they're ripping people off or they're ripping people off

. I'm out almost $3,000 and my car still not working properly

I do not recommend these guys at all

. I talked to the manager Russ in service dept at valley BMW and he showed zero reguard for my situation. Matter of fact Russ seen me come in, he ran up to me and handed me paperwork and pushed me out the door to where my car sat , away from the building

I'm floored with how they handled my car. They should've found the O2 sensors faulty but failed to do so. But then again, this dealership in particular, nobody at this dealership even exudes the BMW characteristics. It's amazing these people are a...