Staples — Local services in Rochester Hills

No one should wonder why this place as a 3.6 rating it deserves it. 1st they cancel the shipment arbitrarily and capriciously and did not inform me the customer. So when I went to look for where's my stuff it got canceled Y well they said they thought I was out of the country. I think that's an invasion of my privacy but I needed a shredder.

So I called them and after a 1/2 hour or 45 minutes on the phone getting disconnected egg promised to be connected to another party where I couldn't call direct and then I got a direct line and it said I couldn't call that direct line from my area so you know there was a little bit a slip between the cup and the lip and a lot of craps filled out and I got Soaked

They made it right I got a $20 gift certificate I don't know what to do with it but I'll figure that out and they knocked about 30 or 40 bucks off the price of the shredder they Ended up selling me.

It's a great shredder it really works to Terrifically and I sure wish I bought it from somebody else thought there I was and here I am and this is my review

This was a one star review but I changed it to a 3 star because these Folks are average they're just average they're not superior they're not inferior...

If I could give this place 0 stars I would. The staff is not customer focused at all, extremely unhelpful. This was my first experience at this location and I will never come back. I wondered the star for 7 minutes trying to figure out where laptop chargers are located. There were two staff members that walked past me and did not attempt to ask, “can I help you”. After being rudely ignored I yelled out to a sales rep, “where are you laptop chargers located, he responded by saying, “over there”. Instead of guiding me to the direction he turned around to help an older lady. I walked further down the aisle and failed to see where the directive of “over there” meant. I asked another customer associate and received the same response. By this time I’ve realized I had waste 12 minutes in the store and still had not found anything. I located the product myself and arrived back home to find I spent $80 on the wrong product. Superfrusted that I wasted time I can not reclaim back. Returning...

I ordered something online for in-store pick up and the order was pending for about two days and I never got a confirmation so I talked to the manager Matt Lemanski and he told me that four of my five items were in stock which were all the same item. He would not honor me at the online price that I had the confirmation number for and he just handled that very poorly as corporate direct when I tried contacting them also was very poor. Whether it was a employee error on price or not you should still accommodate the customer to make the situation better or do something and replace for the customer for their frustration and Matt did not care and neither did corporate. I never shop at Staples nor will I ever because I can get way better customer service and way cheaper prices on eBay and Amazon for my office needs. This place is...