Chicago Motor Cars South Carolina — Local services in Rock Hill

BUYERS BEWARE, do not buy a car from this dealership. I bought a Lamborghini Revuelto from here recently. Sekou, the salesperson, was great. Unfortunately their office manager Sara Vasic is absolutely horrible. I’m having a hard time getting the car to pass CA smog check. Sara said I have to deal with it on my own and has stopped responding to my messages. If you buy a $700,000+ car, the dealer should help you from start to finish. Without my authorization, she sent me back a check for the sales tax in CA but still owes me thousands of dollars for title and registration, which they promised was to be included in the purchase price. I have never received such disrespect and terrible customer service when purchasing a car. About 1 month after I wired the money for the car, I still can’t register the car and feel like Chicago Motors SC just completely left me in the dust. Seems like once the money is in their account, they forget about you and are off to get the next sale. BIG WARNING: DONT PURCHASE FROM THEM!

UPDATE #1 Thanks for the response, unfortunately many of your statements are not true or misleading. Firstly, this smog issue is not uncommon and dealers usually help the customer the whole way. Sara has completely stopped responding to me. What first rate customer service! Secondly, I have text screenshots confirming Chicago Motor Cars SC would be covering title and registration fees. Now that you are not helping with the title/registration, you should still reimburse me for the costs considering it was agreed upon that your company would be taking care of the costs. I even sent Sara the invoice of how much I would need to pay to the DMV for sales tax, registration and titling which is thousands of dollars more than the amount you sent a check to me does. But obviously no response for your company or Sara. Anyone potential customer reading this would now understand why you owe me thousands of dollars more.

It’s funny how you would take the time to respond to this review, but won’t take the 2 seconds it takes to give me a phone call to discuss this and try to sort this all out.

UPDATE #2

No one has reached out to me from Chicago Motor Cars SC to try to resolve this matter. They all have my contact information. I guess they are willing to have a bad review instead of paying a customer back $5,000ish...

Took my son there today and thought we could just walk through (bc he LOVES expensive cars) but that was not the case..So we called and talk to Sarah at the front desk and told her my son loved cars and just wanted to look, she said we can make an exception for kids.. So she unlocked the door, let us in, offered us all bottled water, gave a litte tour and then walked us into the showroom floor where we were greeted by Sam! Sam walked us around and gave us all the info about the cars, opened some hoods for my son. They let us take pictures..We seen the newest Corvettes, McClaren, Ferrari, cyber trucks, sky line, ALL OF THE EXPENSIVE CARS! The Cars were nice but really it was SAM & SARAH that made the experience really awesome! Both were so friendly & welcoming! You don't run into those kinds of people today! So thank you very much to Sarah & Sam! Yall were amazing and we...

If you actually want quality customer service and a vehicle without a handful of issues or people that actually answer the phone and don't lie to you; then look elsewhere and avoid this place at all costs. Entire staff is essentially a frat house filled with Instagram lifestyle poseurs that care more about followers and being seen with cool cars rather than taking care of their customers and having a sense of morals and doing what's right. I guess they rather lose repeat business than take care of what they should. They don't care what's wrong with the cars no matter how soon after it's purchased. They have a "not my problem" attitude and you'll be the one screwed having to handle a bill that they should take care of when the warranty company won't cover something due to being a pre-existing issue. Maybe they should learn the definition of customer service rather than being...