O'Reilly Auto Parts — Local services in Rock Island

I call ahead for a headlight bulb and ask the guy if he can have it up front because I don’t know exactly which one to get. I get there and it’s one customer in the store and he was being help by a worker. I went to the other worker I seen on his phone sitting behind the counter and said I called about a headlight bulb and the guy said h1. I said whats that and he said the isle your bulb is in. I asked him you can’t get off your phone for a second and show me because I don’t know which one . He yelled isle h1 on your your left. I flipped after that and told him I can’t get no type of customer service isn’t that your job. I left after that. I want be going back there again or any of there...

I’ve always had good luck with this oriellys until I went in there and the two people working didn’t know a thing about vehicles. The one guy couldn’t get me the right size brake line after I TOLD HIM WHAT SIZE IT WAS and then the girl working in there had to ASK ME If a cutoff wheel would fit on someone else’s grinder. I’m no genius but i think if you work at oriellys you should know what your selling and how to find stuff and help people. This was very upsetting and set me back on my job. Before this I have always had great experiences and the older heavier set guy is the go to person whenever I go in there. Most helpful...

I am in total shock of how I was treated today going into O'Reilly's to return something for my fiance due to him having to go to work I have breathing related health issues I was kicked out of the store today due to not being able to wear a mask they never asked if I had a form to show to prove that just got off the phone with Kevin and he refused to speak to me I ask for the store managers name and he refused to give it to me and said thanks have a great day and hung up on...