Shellaby A/C & Refrigeration — Local services in Rockport

Shellabys took 3 weeks to repair my a.c. issue. I have M.S. and trigeminal neuralgia. Heat exacerbates M.S. to a point of delerium and severe mental and physical weakness. For 3 weeks we camped outside with a box fan and an air mattress. It was miserable. They only came by a few times the first week and then once a week until the last day of installation. Our warranty company had an issue with the a.c. company.I paid my 85.00 deductible on day one. That should have been the full amount due from me. On day 18, the a.c. company finally come over with a desperately needed unit. BUT they sprung a 300+ Bill on me after they installed new unit. This was an added charge that was not presented to me until the 2 installers were done. I was beyond exhaustion. No energy, and a non working brain to comprehend what was happening. Only so glad to finally have AIR. Then one of the installers argued with me about the extra amount , remember, my deductible was only 85.00. That's all. The installer told me, quite sternly, that if I didn't write the check, He was going to " Rip that unit off of the pad" unless I wrote the check. So I was forced to comply. But I wrote on the check that I was signing it "signed Under Duress". He sued me for the check. It's been a tough ordeal for me physically and mentally. Now I will be forced to file charges against Shellabys for putting us through those 3 weeks of hell. I missed work, appointments, and quality of life due to their lackadaisical attitude and approach to solving my a.c. problem. They should stick to the area in which they reside. It seems as though driving to Corpus Christi is too far out of their scope to take care of an a.c. issue in a reasonable amount of time. 3 weeks without air in September is ridiculous. The trip to the Rockport courthouse was long and crippling. Shame on...

I normally do not post reviews but I would not use this company if you are looking for reliability and follow through. We had an emergency HVAC issue and were looking for a same day service call. Spoke to a gentleman by the name of David. Said he couldn't make it same day but could come in the morning next day. We went ahead and scheduled him and sent all the information needed and requested. All that to have him NOT SHOW and not answer his phone. I text him and he replies "who is this?", I reply with who I am, and he goes silent. I'd rather you say you just cannot do the job than go ghost like I'm so high school Ex girlfriend. Very unprofessional. Save yourself the time and headache and look elsewhere. UPDATE Guess who called after reading a bad review. Yep you guessed it. David calls and demands to have review removed using fowl language after his company came up short. THIS COMPANY AND GUY IS A JOKE!!! Oh and FYI he admitted he uses a company to take down all bad reviews. So don't drink the coolade with the good reviews on this page. I'm sure all the real ones...

The word of mouth advertising from my golf friends was great regarding Shellaby A/C Refrigeration. My first time to call them was on a busy weekend, and Shellaby proved the word of mouth was completely true. David took my call, heard the issue and confirmed that he would have a technician to my rented condo quickly. Mind you, the AC company that installed our unit a couple of years ago was called first and they couldn’t get out for another six hours, which would have left my guests in a very uncomfortable situation in summertime heat and humidity. David quickly had my contact info into their system, I received a confirmation text followed by another that identified the technician by name and gave a time of arrival. Then, he arrived earlier and made our guests very happy with a quick, successful repair. For anyone renting a property and they’re not close by, Shellaby is a great addition to Rockport and the...