Waage Appliance — Local services in Roseau

I purchased a house in November 2021 through a long-distance transaction conducted via FaceTime due to work constraints. The listing explicitly stated that the garage was equipped with in-floor heating. Unfortunately, soon after the closing, winter arrived, and I discovered to my dismay that the garage was not heated at all. Upon further investigation, it became apparent that the heating line had been inadvertently cut during the concrete repouring process in 2015.

After discovering this issue, I reached out to my realtor, who helped facilitate communication with the previous owners. They acknowledged that there had been some drama between them and their former realtor, Bob Brellenthen. Consequently, they held Bob responsible for rectifying the situation. Eventually, we reached an agreement with Bob that he would take responsibility for purchasing and installing a propane heater in the garage. The heater was ordered and delivered sometime between January and February 2022, with the delivery being handled by Waage Appliance in Roseau.

Unfortunately, immediate installation of the heater was not possible, and Waage assured me that they would be in touch to schedule a convenient time. Given that it was spring, I wasn't in a rush. However, as time went by, I encountered significant delays and received evasive responses when I reached out to Waage in late August 2022. Finally, they showed up on September 29, but the installation was incomplete and required further attention.

Waage returned on October 24 to address the remaining installation tasks, but to my disappointment, a persistent propane smell persisted even when the valve was shut off. Recognizing the seriousness of the situation, Waage came back on October 26 and confirmed the presence of a leak. They suggested that the issue likely stemmed from a faulty regulator. Their last communication to me on October 26 reassured me, saying, 'Ok then, it has to be that regulator. I'll get a new regulator coming!'

Regrettably, since that day, Waage has ceased all communication and ignored my repeated attempts to contact them through calls and messages. Frustrated by the lack of progress, on April 13, 2023, I decided to reach out directly to Bob Brellenthen to resolve the unresolved issue. Despite his assurances multiple times for months that Waage would rectify the situation, I have yet to receive any resolution.

After enduring more than a year and a half of this ordeal, my patience has reached its limit. I now feel compelled to share my experience to warn others about the unsatisfactory service and lack of accountability demonstrated by Waage Appliance and by Bob Brellenthen. It is my hope that by doing so, I can prevent others from encountering similar difficulties when seeking reliable and trustworthy professionals for their appliance...

I called Waage Appliance 11 months ago to fix our broken ice maker. They came out and informed me a replacement part had to be ordered. Due to the covid virus, they said it may take a couple weeks to receive the replacement part. After six weeks, my wife called and the repair technician said the part arrived and he'd be out the next Monday. Guess what? Never arrived! After another four weeks, and no repair technician contacting us, I ordered the part, and replaced the non working part myself. It now works like new. They still have never contacted us. Very poor performance by this company. I would not recommend this business. Do...

Great customer service at this store in the past, competitive rates and delivery. After having another repair man 'fix' our stove, 3 or 400 dollars later, the problem was not fixed. Brennon stopped by to look at the stove on his way through town and ordered us a 5 dollar part to fix the issue. He graciously waived the service...