West Harvard Furniture — Local services in Roseburg

I was probably one of the most difficult and picky customers to deal with! ANDY truly is the best. After spendy 3 hours the first day playing musical chairs keeping Andy from going home early to watch the Superbowl game. I thought I found a chair that would work with my old back injury, and I love to Rock, Rock my way to a firmer stomach! Ha...;) So needless to say, it's hard to find just the right chair in a matter of 45 min to an hour with all of the selections they have at West Harvard furniture. Your only allowed one, 90 day comfort return. And after the first chair it was great but my back still hurt because it takes a while to really sit and use one chair and see if it's a fit. So I returned, got a different one I thought would work. It turned out to soft. So Andy allowed me to return for the second time, with no irritation or frustration of having to return. West Harvard staff really do want you happy and taken care of. I ended up in "the one" that I kept coming back to. I love my Lay- Z -Boys because I'm a Lay-Z-Girl ! ;) ;) Andy, thank you for allowing me to take the time to really look, sit, ponder, and return my purchases...., I appreciate your candor, patience, support, and knowledge you showed me. And you did all that with NO PRESSURE!! Not to mention the great ability to read people and what they need... had I listened,,,,, I would of took home the chair I ended up going back to, the first day..because Andy told me he noticed I kept going back to it...lol, and not three days later, and two returns. But that's just it. He let me decide for myself. So after 8 hours alltogether in a matter of three days, we shared jokes, recipes and now I feel like he's part of my family. Thanks again Andy you are truly the Best!! Oh and Why did the chicken cross the Playground??.......to get to the Other Slide!! In my case, I crossed it several times playing musical chairs for 8 hours....and now they need a new floor....

I had a great experience here, I was cared for in a timely fashion, by a professional that had acceptable suggestions listening to what it is I was requesting and needing. Tovah, was very tasteful, knows her products, what was both in her store and that what we could custom order. I had been to the Ashley store. Their customer service was merely a person standing there waiting to take your order and your money they had no sense in decoration or a will to help you shop. This was by far superior, and helpful. I received my sofa in just a couple days having bought it off the floor. Since we have had company they slept on it and as promised it was very comfortable They stayed 4 nights. I now await the arrival of my custom rocker swivel recliner to go in the same living Room and I'm quite excited about that. I will continue to do business with West...

West Harvard sells such wonderful furniture and provides exceptional service. Andy was a perfect salesman -- not intrusive but extremely helpful, even selling me the only floor sample (and a unique one at that!) so that I could have the recliner in time for my husband's birthday. The store did not charge for delivery, they scheduled a delivery time and called several times to verify when they would arrive, they carried the chair in and set it up (even plugging it in!), and they even carried out the old recliner at no extra charge. Andy set everything up for me perfectly, and I really appreciate his help. I have purchased several pieces from West Harvard and from online furniture stores, and I'm always happiest with West Harvard. I know what I'm getting, it lasts forever, and the service is incredible. Thank you for all you do...