Benoit Motors Business Office — Local services in Rosepine

Where to start? Went in for an oil change and was told my dim light was out and they could order me one for $30. I agreed and I went back a few days later, waited 2 1/2 hours only to be told that they couldn’t change just the bulb, I’d have to order the whole light assembly for a mere $1000+, I agreed and waited for it to arrive. I found one online for $546 and called back to cancel that one. They told me I couldn’t get a refund as it was a special order. Ok that’s on me, I’ll play along. Assembly came in and I went in to get it changed out, waited 2+ hours only to be told that they had taken my old one off and put it back on because the new one was broke in box. Hmmm, didn’t check part before making appointment for me to come in? I was told one one be in the next day (Friday) for me to be there by 9 and they’d get it installed. I show up and wait almost 3 hours only to be told that the new assembly was installed, but it was the light module that was bad and for $300 more they’d have one there Saturday (this morning) for me to come back then. The mechanic came out and reiterated what the counter person had told me and assured me he’d be there when I came back for the fourth time to get my light working. I showed up this morning and was told they only do oil changes on Saturdays and I’d have to come back Monday. Sooo, four trips with at least one more to go. Out $1500, 200 miles of travel plus fuel, 10+ hours of my time, and aggravation. Are they this inept or just entertained screwing with me?

08-24-21 And still no call from anyone at Benoit Ford. More empty promises from a car dealer. Go figure. Received a call from Randall Haymon of Benoit Ford earlier today. After hearing me out, he came up with a solution that is more than fair for me and the situation I found myself in with Benoit Ford. Randall Haymon has taken serious steps to earn back my business, but most importantly, my confidence in Benoit...

Bought a used Ford f250 truck from hey 171. It was about $30,000 we borrowed from the bank and we traded another truck in on it. They said the truck was in great shape had been checked out by the mechanics and they found nothing wrong with it. Not even 24 hours after we got the truck it started running funny so we brought it back. Came to find out the motor was no good and they never looked at the truck before they put it on the lot. We fried at first to get our other truck back and our money but that wasn't an option. As soon as we said that they said we can't do that. They ended up fixing the truck and gave us a rental to use. At first they tried to make us pay $18,000 just to have it fixed. We had to argue with them because we had a warranty on it. We ended up paying $400 which was better than 18,000. It took them a month and a half to fix it. Not even two weeks later the transmission went out. We brought it back to them and they kept the truck for several days. They called us and said the warranty wouldn't cover it because they seen us street racing. Then he said they hooked a machine to it to be able to tell and it showed we was going 35mph and the rpm maxed out. Seriously who is going to win a race with the top speed of 35. So they never did fix it. We had to have it towed to our house then to hixson and we paid to have it fixed. Then we found out that we had to replace the front end too. All together we spent around $7000 for the transmission and front end. Then a two weeks later the brain in the truck went out and it wouldn't even crank up. When we went back to 171 to talk to them about the truck they said it was no longer there problem that it was ours to deal with when it left the lot. I do not recommend no one to use...

First I would say I have always liked fords and will always have fords. But I was not particularly happy about this service I got. We brought our 2017 Expedition in for a recall. I was told that the fan was the problem and it would be replaced. Then I was called and told they found another issue with the blower pigtail and the blower resistor. But these parts would not be covered. I asked why being they are wired together. I was then told they are two separate systems they do not connect in any way. That's just dumb because how could a fan blower resistor not be connected to its blower that it controls. It's not wifi compatible. I am a 20+ year mechanic so I was a little upset someone would say that. But they said they would charge no labor just parts. I asked how much the parts were. And was told 260.68, but they contacted Ford to see if it was covered. I was never given any documentation that showed this took place. But I went home and looked up the parts and was able to purchase them through Ford for 142.00. I then installed the new pigtail and resistor and the blower still did not work. I then tested the pgtail going to the blower and it had 12 volts. I then inspected the blower that was replaced by your service department and it had a screw missing. I uninstalled the blower and tried it with out being installed and blower worked. So I reinstalled the blower put all three screws in...