A to Z Gifts & More — Local services in Rudy

I haven't been here in a long time and was excited to bring some out of town family here, but... with that said, it was soooo hot in this store. Not only that, but the prices have gotten ridiculous. I found several item's that you had for sale had tags from The Dollar General, & you guys had them priced the same? I thought considering their condition, they should have been cheaper than The Dollar General because I can literally go to Dollar General right now and buy them brand new. Then, there were other items that I knew Dollar Tree carries right now for $1.25 and you store had them priced at $1.75? I even purchased a pair of earrings for $3.99, but the first time I took one off the cardboard packaging, it literally broke? (I enclosed a picture) I live quite aways from A to Z, so no, I am not very happy at all. I also purchased a necklace with an H on it that was clearly marked $1.50, yet on my receipt, I was charged $ 3.99? When we got to the front to check out we got in line & the cashier started checking out my sister, then after a few minutes, she told my aunt and I that she was closing her register and that we needed to go to another register? My aunt told her, we are all together and we were already in line before she decided to close her register. I admit, I agreed with my aunt, we were in fact in line for some time BEFORE she decided to close? She said she had to go help other customers, so I'm guessing customers in line to checkout are suddenly NOT CUSTOMERS?? She didn't care & closed her register to run off. We had to go get in a long line now, while my sister & her granddaughter had to stand there and wait after she checked them out? Finally, my aunt goes to check out and asked for her Military discount & the guy at the register said he needed the number, so she tried to give him the number & he said he needed to see the card, so she showed him the card on her phone, then he said he had to see her driver's license to make sure of the name as if she is a liar? Then he had to call another lady over to approve the military discount & then she said, she has to see it in person?! There was so much disrespect. My aunt asked where the policy is written down because it was sketchy seeing how different people who work there have different thoughts on your actual policy. All I could think is for a lousy 10% discount, Veterans & their Family members have to be questioned, treated like a liars, talked down to while the "policy" changes according to WHO you talk to? Especially since your business is jacking up cost higher than they are brand new elsewhere and the overcharging along with items literally breaking as soon as you try to take it out of the package? I stood baffled... Then I went to check out, hoping for the best, but... seriously, I should have known better.. All my items got rung up & the total was $63.00 or so, then I added 4 bottles of water at $1.00 each. How the guy put in the price & now my bill was suddenly $401.00ish? I was like, NOPE!! He realized he goofed and tried to fix it, so then it went up to like $466.00ish?! He did not know how to fix it, so he called another lady & her attempt to fix it just made it worse too?? Finally, the lady used a calculator so we could get out of our 20+ minute nightmare. By this time, my sister & her granddaughter were totally aggrevated at having to wait for so long because the previous cashier was hell bent on not helping. There were other people waiting behind us in line & they were getting ticked off too. It seems like there is a little more training that needs to be done here, some policy learned & customer service skills desperately needed. I would like to say for anyone shopping here, WATCH the prices when they ring you up & allow plenty of time to check out. I would like to add, it was a little disturbing that my aunt found a very small child scared and running around & she found a worker to help assist, but it was disturbing that someone would allow such a small child to get away from them & not be FREAKED OUT?! I won't even talk about the...

I come here often for rugs and knickknacks but after today I will never be back and I’ll be sure to let EVERYONE know how I was treated. I went in today looking for rainbow roses or rainbow things to make a spray or have one made of a rainbow or with rainbow flowers. My daughters best friend has passed away and she loves all colors of the rainbow and she was a very bright little girl. I just wanted to get her something nice and when I talked to the elderly lady in the flowers she said she had made a rainbow before and she wasn’t going to do it again. Didn’t matter what we picked out. She refused to make them into a rainbow and then continues on conversation with what appeared to be friends about church and such. I’m sorry but if you’re such a Christian lady why were you so rude and turn away business?? Most likely im assuming it’s because they thought it something for gay pride and that is why she wanted to deny. It wasn’t and even if it was who cares?? It for a little girl who loves rainbows. So whoever reads this please explain to this lady that she not only was hateful to me but that god was watching what she did too… and...

My Mom and I love to come here every few weeks from Tulsa, makes for a great day out. However, when we went yesterday, our experience in the giftsstore was horrible, because of people stocking the shelves. They completely blocked half an aisle in beauty, just as you walk in.I backed up, went down the next aisle, then had to back up again and go completely around to get out. On to floral. They were cleaning, and about half of one side was completely empty. Once again, I had to dodge women putting out stock. Lawn and garden, two aisles blocked. By the time I went to pet supplies and encountered another blocked aisle, I was so frusterated I skipped the entire housewares department. I understand the need to stock shelves, but if you are going to shut off half a department, perhaps you should have the staff come in on Sundays to do so, when the store is closed. Yes, prices have gone up, but they are still reasonable enough it is worth the drive. But, if it is this disorganized the next time we visit, it will...