Rural Hall Automotive — Local services in Rural Hall

LONG DETAILED REVIEW

Took my car in for a standard wheel bearing repair on a Thursday and was promised I’d have it back same day or next because my wife was very pregnant. Called back at the end of day, turns out a bolt was broken but stuck on the vehicle during repair and had to be cut or removed. They waited to order parts till they could remove the bolt and had to ask another mechanic to come help, so they didn’t even order parts they already needed until the next Monday. Which caused further delays. Alright fair enough. I may not understand procedure. But when I gave feedback and asked for more communication I was flippantly told to just call an ambulance, as if I just have $5,000 for that bill. No apology or attempt to make it right and the disregard for my circumstances was very disappointing.

I’m living in an Airbnb down the street while my local home is going through a major repair. Many, many other things have gone wrong and the auto shop isn’t responsible for my life’s circumstances. But being dismissive of them and making excuses for not doing the job as promised is very concerning and predatory. I also had to call them every single time to get updates as they never reached out to me.

Then when they finally got the repair done nearly 2 weeks later and they tried to charge me for more brand new parts they broke and ordered without my consent because they said the work would have to be done regardless. But they didn’t bother to ask me and I could’ve refused or taken my car elsewhere, instead they broke my car and tried to force me to let them repair it for more money. In North Carolina, this is against the law to charge a customer more than $350 over the prior agreed price without asking ahead of time. So they bought a used part instead, in order to avoid overcharging me, but charge me as much as they could without breaking the law, extremely dishonest and predatory since they knew my position and knew I would have to pay. I didn’t debate it because I didn’t have time since my wife went into labor.

On top of that I specifically explained the car doesn’t lock normally and you have to double check it. They didn’t. My car was broken into and I had valuable tools stolen. On top of everything else that mistake (which they claim they aren’t liable for theft) really makes it clear that they don’t care. They initially told me that they would give me camera footage to give to police but in the end of this decided to be petty and...

Have been doing business with them for many years. Always pleasant to work with, curtious,very informative. They explain in simple understanding words the repairs needed, pleasant friendly atmosphere. There isn't any pressure to get the work done immediately, prices are fair, & checking out your vehicle is Free. Claudia & the other employees are friendly and helpful. Always good service any very satisfied with the repairs they do. Thank You Rural Hall Automotive, there's not very many honest and dependable garages around like yours. I'm a senior Disabled Vet, and appreciate that your not like alot of garages in Triad Area that Try to RIP you...

I’ve been a customer since 1989. These are good honest people who want their customer to be happy. The mechanics are skilled and professional and you can actually ask questions and understand what they are saying. I have had several cars American and foreign and never a problem for them to get me fixed up. Prices are very reasonable. I’ve found Cheaper and regretted going somewhere else. Never again. Claudia is the first person you want to know. She’s the manager and knows everything about cars and a whole lot about this area and about a bunch of stuff. I figured it’s about time I left a review. Happy to be a...