Harry's Building Materials, Inc. — Local services in Rusk

The staff at Harry's in Rusk, especially Billy, are always friendly and go out of their way to help you find what you need. Coming from the big city of Tyler, lol, I couldn't believe the customer service that you get every time you walk into Harry's. I guess I've grown accustomed to the big box stores, where they practically run the other direction if you even look like you might be about to ask for help. I swear half those guys should work for the psychic hotline cause they somehow seem to know you need help, before you can even say anything, and abruptly run the other way. It's either that, or I'm carrying around some foul odor, I'm unaware of! Haha

Harry's is also, surprisingly, competitive on most items, and even less expensive on many. This is real surprising considering the nearest major competition is a 35 min drive one way. I feel it is very honorable, to not put a small town, low to no competition, price surcharge and to stay competitive with stores that are way larger with much more buying power. They need to put a Harry's in Tyler, I think they would be a welcomed relief to the two monster home improvement warehouses, with customer to employee ratio of, seemingly,...

Fantastic, great service, every time I purchase lumber here, it's always a better price than the box stores. Hardware and other items are priced as good or better than any other store. The Harry's employees are great and service is far better than ANY big box store. If you aren't satisfied with the service or product, let them know, they will make it right. Did I mention local and...

WARNING! Do NOT buy lumber here. The hardware store is great with a good selection and knowledgeable, helpful employees. But this was my first and last time buying lumber here. I had to pay at the front counter and didn’t get to select the pieces. They had me drive out back and wait half an hour for the worst quality lumber I’ve ever purchased (see pics.) About 1/3 of the lumber...