Lawless-smith True Value Sply — Local services in Russell Springs

I hate leaving bad reviews, because a lot of times bad reviews can be prevented by communicating with the business, but we have tried and people should know what they are getting into before buying a high ticket item. If you want your brand new dryer to work for more than 2 loads, I do not recommend. We bought a brand new dryer and on the second day big blue sparks shot out of it. We had our electricity checked just to make sure it wasn't us, and when we got the all clear on our electric, we took it back. To their credit, they did take it back to work on it, but they had it for almost a month. When we finally got the okay to come get it we were told that an underwire somehow snaked it's way into the heating element. Which, I guess is possible, so we paid for parts and labor and brought our dryer home. We got it home and it just so happened that my daughter had to go to work shortly after, so we tossed one shirt and one pair of pants in the dryer. The shirt and pants were still as wet as they were when they came out of our washer 2 full cycles later. This dryer has been an awful expense between checking out electric, to a months worth of having to wash clothes for 6 at the laundry mat, paying for work that I don't believe was done, and having to miss work to bring the dryer back in. We will be going back today to see if this issue can be resolved and I will update my review...

Just lost my business. I’m sure it doesn’t matter to them, but if the employees (4, possibly 5) can stand around socializing rather than taking the necessary few minutes to wait on a customer and make them feel like they appreciate their business, then they don’t deserve mine. Not only did the person waiting on me never stop talking with the others there, when I put my small purchase in the bag (which he didn’t even bother to do), I forgot one item. As I turned to leave I was asked, “don’t you want this?” (The only conversation directed at me.). When, in my frustration I took the item, they all...

Walked in to buy a echo cs590 Timberwolf chainsaw and bought the one I wanted with the 20" bar. Person running the desk didn't pay me much attention til I asked the price between the one with the 20' & 24" bar and chain. Needless to say they did have what I went to buy and after returning another time for more ethanol free fuel they was more stocked up with Echo and Husqvarna chainsaws so if you're looking to buy either brand they do have a wide selection of both brands. They're not much for talking but if you're patient and wait your turn they will talk to you and help you any...