Dependable True Value — Local services in Russellville

I’ve always had great experiences at this hardware store, with friendly and helpful employees—until today. My mother went in to return an electronic item, and the lady who helped us was incredibly rude. My mom asked if she could return the item, and the employee simply told her "no refunds on electronic items," then threw the receipt and the item back at her. There was no attempt to be polite, compassionate, or understanding.

The store’s policy is written in very small letters, and my father, who is a Spanish speaker and reads better in Spanish, wasn’t even informed of this important policy when he purchased the item. The employee didn’t take the time to explain anything to him. And to top it off, the refund policy was not clearly stated on the receipt.

The woman who assisted us was a dirty blonde with curly hair, working in the hardware machines section, and she claimed to be the manager. Unfortunately, her attitude was far from professional. She was rude, unfriendly, and simply not helpful. This experience has definitely changed how I view this store, and I’m extremely disappointed in how we...

Great friendly staff. They have a large assortment of everything from tools to lawn equipment. Locally owned and operated. Great prices too. They have wonderful customer service, very knowledgeable staff for just about everything you would need to know about what you are looking for. The owner Doug Green is a great guy and appreciates all of his...

Great hometown hardware store and polite and friendly employees, some items are a little on the high side ...I guess gas makes the difference ..

Nancy is an asset to the company great person and I'm sure a loyal employee...always professional and...